Yepi Susanti
Project Manager | Virtual Assistant
Batam
Overview
13
13
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Self-employeed
03.2024 - Current
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Boosting brand visibility by crafting engaging content for newsletters, and social media updates.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Career Break - Personal Development
Self-employeed
06.2023 - Current
Project Manager
GroundUp.AI Pte Ltd
02.2021 - 05.2023
- Define project scope and resource allocation.
- Plan, monitoring, review, and control project deliverables.
- Define project milestones, holding sprint planning and retrospectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Analyze and assess gathered requirement from client and translate into functional document and user stories.
- Analyze and create data visualization dashboard with Tableau.
- Performed gap analysis to identify areas of improvement.
- Prepare and conduct UAT with business users.
- Addressing user queries and ensure it is resolved in timely manner.
- Review & perform QA test result to ensure all critical issues are resolved.
- Sourcing and engage with outsource engineers on project deliverables.
Project Manager
Taiger Singapore Pte Ltd
07.2019 - 07.2020
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Scheduled and facilitated meetings between project stakeholders, working group and PMO to discuss deliverables, schedules and conflicts.
- Ensure project risks are identified early and mitigated effectively.
- Closely collaborated with project members to identify and quickly address problems.
- Management of third party vendor work across project.
Senior Project Lead
InnoArk Pte Ltd
10.2015 - 01.2019
- Conducted requirement gathering session with key business users to collect information on business processes and user requirements.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Analyze and create analytical dashboard and reporting mock-up to support review and development works.
Senior Customer Support Executive
PT. InnoArk Servis Internasional
07.2012 - 10.2015
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Conducting UAT (User Acceptance Test) with business user.
- Guide and manage team of customer support within company.
QA & Customer Support Executive
PT. InnoArk Servis Internasional
07.2011 - 10.2015
- Tracked, prioritized and organized defects with JIRA, working with development team to facilitate timely corrections.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Ensure product are delivered with intended features and functionality.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
Education
Bachelor of Science - Computer Science And Programming
Universitas Internasional Batam
Batam04.2013
Skills
- Agile & Scrum Methodology
- Project Management
- Business Requirement Analysis
- Customer Support
- Application QA
- Data Visualization
- Data Analysis
Software & Tools
Project Management Tool:
- JIRA, Trello, Asana, Microsoft Project, Smartsheet
BI/Data Analytics:
- Tableau
UI/UX Design:
- Figma, Adobe XD, Canva
Cloud Server:
- AWS
Database:
- MySQL, PostgreSQL, OracleDB
Certification
- Certified Agile Project Management Practitioner
- Professional Scrum Product Owner I
- Professional Scrum Master I
Languages
English
Advanced
C1
Chinese (Mandarin)
Intermediate
B1
Indonesian
Proficient
C2
Timeline
Virtual Assistant
Self-employeed
03.2024 - Current
Career Break - Personal Development
Self-employeed
06.2023 - Current
Project Manager
GroundUp.AI Pte Ltd
02.2021 - 05.2023
Project Manager
Taiger Singapore Pte Ltd
07.2019 - 07.2020
Senior Project Lead
InnoArk Pte Ltd
10.2015 - 01.2019
Senior Customer Support Executive
PT. InnoArk Servis Internasional
07.2012 - 10.2015
QA & Customer Support Executive
PT. InnoArk Servis Internasional
07.2011 - 10.2015
Bachelor of Science - Computer Science And Programming
Universitas Internasional Batam
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