Yesenia Herrera
Idaho Falls
Summary
Adaptable Office Assistant experienced in delivering exceptional service and fostering positive relationships with guests and coworkers. Achieved improved service quality and operational efficiency through effective staff management and training. Focused on embracing new challenges and demonstrating strong work ethic and adaptability.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Meridian Medical Massage
Puyallup
04.2025 - 05.2026
- Facilitated seamless patient check-ins and check-outs, enhancing patient flow.
- Managed multi-line phone system, efficiently directing incoming calls to appropriate staff.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Scheduled patient appointments according to provider availability.
- Coordinated patient paperwork and charts, ensuring compliance with clinic protocols.
- Verified insurance coverage for patients to ensure service eligibility.
- Handled patient documentation and followed HIPAA regulations.
- Handled patient inquiries and provided information about services offered.
- Maintained records of all transactions by preparing spreadsheets using Microsoft Excel.
Front Desk Lead Trainer
Lake Arrowhead Resort and Spa
Lake Arrowhead
06.2023 - 12.2024
- Assisted in training new personnel on proper front desk protocols and procedures.
- Engaged with guests courteously, providing necessary assistance and addressing their needs.
- Handled difficult situations calmly while ensuring that all customers receive satisfactory service.
- Maintained a professional attitude while handling multiple tasks simultaneously.
- Ensured compliance with company policies, procedures, and regulations related to front desk operations.
- Conducted regular audits of the front desk area to guarantee accuracy of information provided by staff members.
- Prepared detailed reports summarizing customer interactions at the front desk each day.
- Performed basic accounting functions such as tracking expenses, invoicing customers, and processing payments.
- Developed excellent organizational, communication, and interpersonal skills.
Medical Receptionist
Mountain View Hospital Community Care
Idaho Falls
01.2022 - 04.2023
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts to ensure smooth appointment flow.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Welcomed patients upon arrival, ensuring a positive experience through attentive customer service.
- Scheduled appointments and managed calendars
- Ensured confidentiality of personal and financial information, safeguarding patient rights and adhering to HIPAA regulations.
- Scanned documents into the electronic health record system securely.
- Used basic knowledge of medical terminology in daily office tasks.
- Provided excellent customer service to all patients, staff members, and visitors.
- Verified insurance benefits prior to treatment for accurate an accurate billing process.
- Organized paperwork for medical records accurately and efficiently.
- Used computer and database systems to verify information, process purchases and make notes.
Assistant Manager
Steve Shively
Terrerton
08.2022 - 12.2022
- Oversaw daily shift activities to enhance team performance and service quality.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Prepared and assembled food items according to safety and hygiene standards.
- Operated kitchen equipment and utensils efficiently during meal preparation.
- Maintained cleanliness of workstations, dining areas, and kitchen facilities.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Monitored employee performance to identify areas for improvement.
- Assisted in managing daily operations and ensuring smooth workflow.
- Managed customer service inquiries and complaints in a timely manner.
Care Taker
Grand Teton Human Services
Idaho Falls
10.2021 - 05.2022
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents in implementing individual service plans to enhance care quality.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Identified and reported changes in patients' health status to case manager for timely intervention.
- Provided companionship and emotional support to enhance client well-being.
- Trained new staff on care protocols and best practices for client interactions.
Education
High School Diploma -
West Jefferson High School
Terreton, ID05-2021
Skills
- Front Desk Coordination
- Patient scheduling
- Patient Guidance
- Insurance verification
- Billing Support
- HIPAA compliance
- Data entry
- Calendar management
- Telephone etiquette
- Customer service
- Customer Interaction
- Problem solving
- Effective communication
- Team collaboration
- Organizational skills
- Training
- Staff supervision
References
References available upon request
Letter of Recommendation
- Letter of Recommendations from previous employer... Jessica Lindbo, owner of Meridian Medical Massage.
Timeline
Front Desk Receptionist
Meridian Medical Massage
04.2025 - 05.2026
Front Desk Lead Trainer
Lake Arrowhead Resort and Spa
06.2023 - 12.2024
Assistant Manager
Steve Shively
08.2022 - 12.2022
Medical Receptionist
Mountain View Hospital Community Care
01.2022 - 04.2023
Care Taker
Grand Teton Human Services
10.2021 - 05.2022
High School Diploma -
West Jefferson High School