Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YESENIA ORTIZ

Nampa

Summary

Dynamic sales professional with a proven track record at Yesenia's High Quality Merch, excelling in customer relations and business management. Successfully boosted sales through relationship building and strategic product displays. Known for delivering exceptional service and enhancing client satisfaction, leveraging strong communication skills to foster repeat business and referrals.

Overview

12
12
years of professional experience

Work History

Owner Sales Merch

Yesenia 's High Quality Merch
02.2018 - 04.2025
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Managed and maintained purchase orders and invoices.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Personal Sales Assistant

Mary Kay
03.2013 - 01.2020
  • Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
  • Analyzed market trends for insights into consumer behavior/preferences that guided targeted marketing campaigns.
  • Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
  • Assisted in training new hires, sharing best practices and helping them acclimate to the sales environment quickly.

Education

GED -

Boise State University
Nampa, ID

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management
  • Business planning

Languages

Spanish
Professional Working

Timeline

Owner Sales Merch

Yesenia 's High Quality Merch
02.2018 - 04.2025

Personal Sales Assistant

Mary Kay
03.2013 - 01.2020

GED -

Boise State University

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YESENIA ORTIZ