Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Reyes

Caldwell

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

i am a compassionate, dependable, and patient person. I work well with others and thrive as a team member. I enjoy being able to help others. I want to find a career where I can grow in and build a foundation.

Resourceful Loan Servicing Administrator adept at maintaining high productivity and efficiently completing tasks. Skilled in loan administration, compliance monitoring, and customer service management. Excel in communication, problem-solving, and time management to ensure optimal service delivery and client satisfaction.

Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Loan Servicing Representative

Idaho Housing and Finance
Boise
03.2025 - Current
  • Processed payments and maintained accurate records in loan management systems.
  • Assisted in resolving borrower inquiries regarding loan status and payment issues.
  • Collaborated with team members to improve workflow efficiency in servicing operations.
  • Assisted customers with online banking setup for automatic payments from their bank accounts.
  • Created and maintained reports on loan activity for management review.
  • Researched customer inquiries, identified discrepancies and resolved issues promptly.
  • Ensured that all policies and procedures are followed in accordance with company guidelines.

Direct Support Professional

Waypoint
Nampa
07.2024 - Current
  • Monitored individuals' behaviors, documented observations, and reported changes or concerns to enhance care quality.
  • Modeled appropriate responses and reinforced desired behaviors to promote positive interactions and emotional well-being.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Planned and implemented recreational activities to support engagement and social integration for participants.

Customer Service Representative

Best Life Insurance
Meridian
10.2023 - 03.2024
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

World connection call center
Boise
04.2021 - 11.2021
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Manufacturing Associate

Scentsy
Meridian
04.2019 - 03.2020
  • Ensure compliance with all applicable health and safety regulations when operating machinery.
  • Adjust machine settings according to product specifications or process changes.
  • Record data from each shift for record keeping purposes as required by company policy.
  • Clean work areas regularly to maintain a safe working environment.
  • Collaborate with other team members to improve production processes while ensuring safety protocols are followed at all times.

Cashier

Carl's Jr
Caldwell
03.2018 - 06.2018
  • Resolved customer complaints to enhance satisfaction and ensure compliance with company policy.
  • Balanced daily transactions to ensure accuracy and efficiency in cash handling.
  • Maintained organized checkout area and restocked supplies to facilitate smooth customer transactions.

Education

GED -

Treasure Valley Community College
Ontario, OR

Skills

  • Loan documentation expertise
  • Escrow administration
  • Payment processing
  • Compliance adherence
  • Quality program protocols
  • Safety Monitoring
  • Data analysis
  • Reporting and analytics
  • Records maintenance
  • Data Entry
  • Customer Service
  • Client Support
  • Customer service
  • Effective communication
  • Active Listening
  • Customer service
  • Loan documentation expertise

Timeline

Loan Servicing Representative

Idaho Housing and Finance
03.2025 - Current

Direct Support Professional

Waypoint
07.2024 - Current

Customer Service Representative

Best Life Insurance
10.2023 - 03.2024

Customer Service Representative

World connection call center
04.2021 - 11.2021

Manufacturing Associate

Scentsy
04.2019 - 03.2020

Cashier

Carl's Jr
03.2018 - 06.2018

GED -

Treasure Valley Community College
Yesenia Reyes