Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yoan Regina Karundeng

Yoan Regina Karundeng

Denpasar

Summary

Dynamic Beauty Technician at Dionysus Beauty Studio, skilled in client consultation and appointment scheduling efficiency. Enhanced customer satisfaction through personalized beauty treatments and creative marketing strategies, resulting in increased client retention. Proficient in microblading techniques, I excel in building lasting relationships and delivering exceptional service.

Overview

2021
2021
years of professional experience
1
1
Certification

Work History

Beauty Technician

Dionysus Beauty Studio
  • Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
  • Demonstrated flexibility by adapting services according to evolving client requirements or time constraints without compromising quality.
  • Conducted thorough consultations to assess client needs and preferences, ensuring optimal results.
  • Contributed creative ideas for promotional events aimed at attracting new clients.
  • Ensured strict adherence to health and safety guidelines, protecting both clients and staff from potential hazards.
  • Expanded salon clientele through targeted marketing efforts and excellent word-of-mouth referrals.
  • Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
  • Increased client retention by delivering consistent, high-quality services and maintaining a clean and welcoming salon environment.
  • Efficiently managed administrative tasks such as appointment booking, payment processing, and record maintenance.
  • Enhanced customer satisfaction by providing personalized beauty treatments and product recommendations.
  • Mastered various beauty techniques, allowing for diverse service offerings tailored to individual client needs.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.

Marketing Executive

Eleven Languages Center Bali
03.2017 - 12.2020
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Launched marketing activities for new product lines and market penetration.
  • Maintained reporting and developed actionable insights to continually improve branding efforts.
  • Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
  • Identified target audiences and devised campaigns to match target demographics and optimize results.
  • Oversaw Number-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
  • Managed and oversaw design of marketing material and promotional literature for organization.
  • Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
  • Managed workflow between staff, coordinating documents, and creative material distribution.

Sales Promoter

Smartfren
02.2014 - 11.2016
  • Provided coupons, product samples and informational brochures to customers.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Created and perfected various pitch promotions to attract customers toward products.
  • Requested contact information from potential customers to provide additional information.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
  • Identified product features to promote in ad campaign.
  • Analyzed data obtained from consumer feedback surveys, identifying areas for improvement in marketing efforts or product offerings.
  • Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
  • Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
  • Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
  • Participated in ongoing professional development opportunities to continuously refine sales skills and stay current on industry trends.
  • Organized special events and in-store promotions to engage customers and drive sales growth.
  • Utilized social media, email and web to notify people of sales promotions, events and product launches.
  • Collaborated with store management to create eye-catching displays that attracted customer attention and promoted products effectively.
  • Consistently increased sales by Number% by focusing on product's key advantages and features.
  • Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.
  • Recommended specific product options to meet customer needs.
  • Trained new team members in sales techniques and company protocols, fostering an environment of continuous learning and professional development.
  • Set up appointments for sales executives to meet with and install products at customer sites.
  • Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
  • Provided Type product samples, coupons, informational brochures and incentives to persuade people to buy products.
  • Distributed product samples to potential customers to try offerings before committing to purchasing.
  • Improved company visibility by meeting with and engaging prospective customers.
  • Maintained up-to-date knowledge of industry trends, enabling the provision of relevant advice to customers seeking guidance on product selection.
  • Demonstrated Type and Type products as part of in-store marketing efforts.

Marketing Executive

International Language Center Jakarta
03.2013 - 04.2014
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Launched marketing activities for new product lines and market penetration.
  • Maintained reporting and developed actionable insights to continually improve branding efforts.
  • Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Oversaw Number-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.

Education

High School -

SMA Xaverius Pahoman
Bandar Lampung
06.2011

Skills

  • Advanced communication skills
  • Client consultation
  • Relationship building and management
  • Customer consultation
  • Appointment scheduling efficiency
  • Social media promotion
  • Detailed eyebrow shaping
  • Appointment scheduling
  • Schedule management
  • Eyebrow shaping
  • Eyebrow styling
  • Customer consulting
  • Microblading technique specificalist
  • Lip Blush Specialist

Certification

The Eyebrow course: Nano Machine Feathering : Airy Brows, Hyperealistic , Ombre powdery


Lip Blush technique

Languages

English
Upper intermediate (B2)

Timeline

Marketing Executive

Eleven Languages Center Bali
03.2017 - 12.2020

Sales Promoter

Smartfren
02.2014 - 11.2016

Marketing Executive

International Language Center Jakarta
03.2013 - 04.2014

Beauty Technician

Dionysus Beauty Studio

High School -

SMA Xaverius Pahoman

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Yoan Regina Karundeng