Yoga Mahendra
Desk Collection Manager
Sleman
Summary
Meticulous Collections professional offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address and resolve delinquent accounts.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Desk Collection Manager
PT Sahabat Mikro Fintek
05.2025 - 09.2025
- Leading and Managing a Team
- Developing a Collection Strategy
PIC Dedicated Project Autodial Akulaku
PT Telmark Integrasi Indonesia
05.2022 - 05.2025
- Make a plan and target assigned tasks
- Provide education on how to work and socialize to subordinates
- Analyze and perform calculations to complete the project
Team Leader Desk Collection
PT Telmark Integrasi Indonesia
01.2020 - 05.2022
- Supervise and check collection data, analyse collection team report every day.
Account Officer
PT BPR Bhakti Daya Ekonomi
08.2019 - 01.2020
- Marketing financing product (micro & retail), report on daily financing product marketing activities to the branch manager, make a credit application.
Agent Manager
PT Bank Sinarmas Tbk
01.2019 - 08.2019
- Acquisition of agent banking, maintain, provide support and training agent banking in order to achieve the target of agent Laku Pandai set by management.
Loan Recovery Retail
PT Bank Sinarmas Tbk
09.2018 - 12.2018
- Handling the problem loans, monitor restructuring credit, monitoring Non Performing Loan (NPL), administration of non performing loans reports.
Senior Financing Sales Officer
PT Bank Sinarmas Tbk
11.2017 - 09.2018
- Marketing financing product (retail, consumer & corporate), report on daily financing product marketing activities to the branch manager, make a credit application, do maintain/relationship and make sales to existing customers both funding products and financing products and other services provided by the company, handling the problem loans and reporting the results to the team loan recovery.
Financing Sales Officer
PT Bank Sinarmas Tbk Sharia Business Unit
07.2017 - 09.2017
- Make visit to credit customers and make visiting report, collect credit customer financial documents, make financial analysis of credit customers, do a sampling check of the credit guarantee.
Financing Sales Officer
PT Bank Sinarmas Tbk
06.2014 - 07.2017
- Marketing financing product (retail, consumer & corporate), report on daily financing product marketing activities to the branch manager, make a credit application, do maintain/relationship and make sales to existing customers both funding products and financing products and other services provided by the company, handling the problem loans and reporting the results to the team loan recovery.
Legal Officer
PT Bank Sinarmas Tbk KC Magelang
12.2010 - 11.2013
- Check the completeness of the proposed credit document.
- Verify prospective debtor data for credit application process in terms of legal validity.
- Compile legal analysis, minutes of legal binding, procurement and other documents needed in the legal binding process.
- Provide legal opinion in accordance with company regulations and legislation.
- Monitor the completion of credit certificates and credit liability certificates.
Real Time Floor Management (RTFM)
PT VADS Indonesia
08.2010 - 12.2010
- Daily/weekly/monthly call volume forecasting and staffing required and staffing daily/monthly attendance/absenteeism.
- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
- Records the daily absentee information and reviews for staffing adjustments to make service level.
- Coordinates the process of maintaining accurate headcount numbers by scheduling group.
- Ensure that all reports originating from the department are accurate and reliable.
- Prepares and analyze monthly reports.
Customer Data Analyst (CDA)
PT VADS Indonesia
01.2009 - 08.2010
- Present daily weekly and monthly report regarding call center data, Make an analyst of customer problem.
Call Center
PT XL Axiata Tbk
08.2008 - 12.2008
- Serve and help customers problem.
Wealth Management Officer
PT Megah Tama Berjangka
05.2008 - 07.2008
- Looking for customer to invest in stock, fostering relationships with customer, observe stock market.
Education
Faculty of Law
Indonesian Islamic University
Yogyakarta03-2007
SMU Negeri 11
Yogyakarta, Indonesia06-2000
SMP Negeri 2
Mataram, Indonesia06-1997
SD Negeri 4
Mataram, Indonesia06-1994
Skills
Staff development
Performance management
Teamwork and collaboration
Monitoring processes
Marketing
MS Office
Affiliations
Members of Himpunan Mahasiswa Islam, Indonesian Islamic University of Yogyakarta, (July 2002 – June 2006)
Certification
Certified AFPI - 2022
Timeline
Desk Collection Manager
PT Sahabat Mikro Fintek
05.2025 - 09.2025
Certified AFPI - 2022
11-2022
PIC Dedicated Project Autodial Akulaku
PT Telmark Integrasi Indonesia
05.2022 - 05.2025
Team Leader Desk Collection
PT Telmark Integrasi Indonesia
01.2020 - 05.2022
Account Officer
PT BPR Bhakti Daya Ekonomi
08.2019 - 01.2020
Agent Manager
PT Bank Sinarmas Tbk
01.2019 - 08.2019
Loan Recovery Retail
PT Bank Sinarmas Tbk
09.2018 - 12.2018
Senior Financing Sales Officer
PT Bank Sinarmas Tbk
11.2017 - 09.2018
Financing Sales Officer
PT Bank Sinarmas Tbk Sharia Business Unit
07.2017 - 09.2017
Certified Management Development Program, PT. Bank Sinarmas Tbk - 2014
06-2014
Financing Sales Officer
PT Bank Sinarmas Tbk
06.2014 - 07.2017
Legal Officer
PT Bank Sinarmas Tbk KC Magelang
12.2010 - 11.2013
Real Time Floor Management (RTFM)
PT VADS Indonesia
08.2010 - 12.2010
Customer Data Analyst (CDA)
PT VADS Indonesia
01.2009 - 08.2010
Call Center
PT XL Axiata Tbk
08.2008 - 12.2008
Wealth Management Officer
PT Megah Tama Berjangka
05.2008 - 07.2008
Advocate Profession Education, Indonesian Islamic University - 2007
06-2007
Faculty of Law
Indonesian Islamic University
SMU Negeri 11
SMP Negeri 2
SD Negeri 4