Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Yoga Mahendra

Yoga Mahendra

Desk Collection Manager
Sleman

Summary

Meticulous Collections professional offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address and resolve delinquent accounts.

Overview

17
17
years of professional experience
3
3
Certifications

Work History

Desk Collection Manager

PT Sahabat Mikro Fintek
05.2025 - 09.2025
  • Leading and Managing a Team
  • Developing a Collection Strategy

PIC Dedicated Project Autodial Akulaku

PT Telmark Integrasi Indonesia
05.2022 - 05.2025
  • Make a plan and target assigned tasks
  • Provide education on how to work and socialize to subordinates
  • Analyze and perform calculations to complete the project

Team Leader Desk Collection

PT Telmark Integrasi Indonesia
01.2020 - 05.2022
  • Supervise and check collection data, analyse collection team report every day.

Account Officer

PT BPR Bhakti Daya Ekonomi
08.2019 - 01.2020
  • Marketing financing product (micro & retail), report on daily financing product marketing activities to the branch manager, make a credit application.

Agent Manager

PT Bank Sinarmas Tbk
01.2019 - 08.2019
  • Acquisition of agent banking, maintain, provide support and training agent banking in order to achieve the target of agent Laku Pandai set by management.

Loan Recovery Retail

PT Bank Sinarmas Tbk
09.2018 - 12.2018
  • Handling the problem loans, monitor restructuring credit, monitoring Non Performing Loan (NPL), administration of non performing loans reports.

Senior Financing Sales Officer

PT Bank Sinarmas Tbk
11.2017 - 09.2018
  • Marketing financing product (retail, consumer & corporate), report on daily financing product marketing activities to the branch manager, make a credit application, do maintain/relationship and make sales to existing customers both funding products and financing products and other services provided by the company, handling the problem loans and reporting the results to the team loan recovery.

Financing Sales Officer

PT Bank Sinarmas Tbk Sharia Business Unit
07.2017 - 09.2017
  • Make visit to credit customers and make visiting report, collect credit customer financial documents, make financial analysis of credit customers, do a sampling check of the credit guarantee.

Financing Sales Officer

PT Bank Sinarmas Tbk
06.2014 - 07.2017
  • Marketing financing product (retail, consumer & corporate), report on daily financing product marketing activities to the branch manager, make a credit application, do maintain/relationship and make sales to existing customers both funding products and financing products and other services provided by the company, handling the problem loans and reporting the results to the team loan recovery.

Legal Officer

PT Bank Sinarmas Tbk KC Magelang
12.2010 - 11.2013
  • Check the completeness of the proposed credit document.
  • Verify prospective debtor data for credit application process in terms of legal validity.
  • Compile legal analysis, minutes of legal binding, procurement and other documents needed in the legal binding process.
  • Provide legal opinion in accordance with company regulations and legislation.
  • Monitor the completion of credit certificates and credit liability certificates.

Real Time Floor Management (RTFM)

PT VADS Indonesia
08.2010 - 12.2010
  • Daily/weekly/monthly call volume forecasting and staffing required and staffing daily/monthly attendance/absenteeism.
  • Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
  • Records the daily absentee information and reviews for staffing adjustments to make service level.
  • Coordinates the process of maintaining accurate headcount numbers by scheduling group.
  • Ensure that all reports originating from the department are accurate and reliable.
  • Prepares and analyze monthly reports.

Customer Data Analyst (CDA)

PT VADS Indonesia
01.2009 - 08.2010
  • Present daily weekly and monthly report regarding call center data, Make an analyst of customer problem.

Call Center

PT XL Axiata Tbk
08.2008 - 12.2008
  • Serve and help customers problem.

Wealth Management Officer

PT Megah Tama Berjangka
05.2008 - 07.2008
  • Looking for customer to invest in stock, fostering relationships with customer, observe stock market.

Education

Faculty of Law

Indonesian Islamic University
Yogyakarta
03-2007

SMU Negeri 11
Yogyakarta, Indonesia
06-2000

SMP Negeri 2
Mataram, Indonesia
06-1997

SD Negeri 4
Mataram, Indonesia
06-1994

Skills

Staff development

Performance management

Teamwork and collaboration

Monitoring processes

Marketing

MS Office

Affiliations

Members of Himpunan Mahasiswa Islam, Indonesian Islamic University of Yogyakarta, (July 2002 – June 2006)

Certification

Certified AFPI - 2022

Timeline

Desk Collection Manager

PT Sahabat Mikro Fintek
05.2025 - 09.2025

Certified AFPI - 2022

11-2022

PIC Dedicated Project Autodial Akulaku

PT Telmark Integrasi Indonesia
05.2022 - 05.2025

Team Leader Desk Collection

PT Telmark Integrasi Indonesia
01.2020 - 05.2022

Account Officer

PT BPR Bhakti Daya Ekonomi
08.2019 - 01.2020

Agent Manager

PT Bank Sinarmas Tbk
01.2019 - 08.2019

Loan Recovery Retail

PT Bank Sinarmas Tbk
09.2018 - 12.2018

Senior Financing Sales Officer

PT Bank Sinarmas Tbk
11.2017 - 09.2018

Financing Sales Officer

PT Bank Sinarmas Tbk Sharia Business Unit
07.2017 - 09.2017

Certified Management Development Program, PT. Bank Sinarmas Tbk - 2014

06-2014

Financing Sales Officer

PT Bank Sinarmas Tbk
06.2014 - 07.2017

Legal Officer

PT Bank Sinarmas Tbk KC Magelang
12.2010 - 11.2013

Real Time Floor Management (RTFM)

PT VADS Indonesia
08.2010 - 12.2010

Customer Data Analyst (CDA)

PT VADS Indonesia
01.2009 - 08.2010

Call Center

PT XL Axiata Tbk
08.2008 - 12.2008

Wealth Management Officer

PT Megah Tama Berjangka
05.2008 - 07.2008

Advocate Profession Education, Indonesian Islamic University - 2007

06-2007

Faculty of Law

Indonesian Islamic University

SMU Negeri 11

SMP Negeri 2

SD Negeri 4
Yoga MahendraDesk Collection Manager