YOGA WAHYUDI
IT SERVICE DESK
Jakarta
Summary
Dynamic IT Service Desk Engineer with a proven track record at BPJS KETENAGAKERJAAN, enhancing customer satisfaction through effective remote support and streamlined ticketing processes. Skilled in application support and database administration, I leverage active listening to resolve issues efficiently, significantly reducing onsite visits and improving overall service desk performance.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
IT Service Desk Engineer
BPJS KETENAGAKERJAAN
2022.09 - Current
- Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
- Implemented remote support tools to quickly resolve offsite user issues, reducing the need for onsite visits.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
Education
Bachelor of Arts - COMPUTER SCIENCE
SRIWIJAYA UNIVERSITY
Palembang, Indonesia 2001.04 -
Skills
Remote support
Ticketing system
Application support
Database administration
ITIL framework
Active listening
Certification
ITIL CDS, MULTIMATICS
Timeline
ITIL CDS, MULTIMATICS
2024-10
IT Service Desk Engineer
BPJS KETENAGAKERJAAN
2022.09 - Current
Bachelor of Arts - COMPUTER SCIENCE
SRIWIJAYA UNIVERSITY
2001.04 -