YOGA WAHYUDI

IT SERVICE DESK

Jakarta

Summary

Dynamic IT Service Desk Engineer with a proven track record at BPJS KETENAGAKERJAAN, enhancing customer satisfaction through effective remote support and streamlined ticketing processes. Skilled in application support and database administration, I leverage active listening to resolve issues efficiently, significantly reducing onsite visits and improving overall service desk performance.

Overview

years of professional experience

Certification

Language

Work History

IT Service Desk Engineer

BPJS KETENAGAKERJAAN

09.2022 - Current

Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
Implemented remote support tools to quickly resolve offsite user issues, reducing the need for onsite visits.
Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.

Education

Bachelor of Arts - COMPUTER SCIENCE

SRIWIJAYA UNIVERSITY

Palembang, Indonesia

04.2001 -

Skills

Remote support

Ticketing system

Application support

Database administration

ITIL framework

Active listening

Certification

ITIL CDS, MULTIMATICS

Timeline