Summary

Overview

Work History

Education

Skills

Certification

Timeline

Yoga Meidy Nugraha

Guest Service Officer

Jakarta,DKI Jakarta

Summary

At Grand Hyatt Jakarta, I enhanced guest service efficiency and satisfaction by streamlining processes and expertly handling complaints, boosting revenue through strategic upselling. Known for exceptional communication and problem-solving abilities, I fostered interdepartmental collaboration and improved customer retention. My adeptness in cash handling and commitment to excellence set me apart.

Overview

3

3

years of professional experience

1

1

Certification

1

1

Language

Work History

Guest Service Officer

Grand Hyatt Jakart

11.2021 - Current

Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
Improved interdepartmental communication through regular meetings discussing guest feedback and areas for improvement.
Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

Diploma - Room Division

Palembang Tourism Polytechnic

Palembang

Skills

Problem-solving skills

Certification

Supervisor Front Office

Timeline

Supervisor Front Office

02-2025

Guest Service Officer

Grand Hyatt Jakart

11.2021 - Current

Diploma - Room Division

Palembang Tourism Polytechnic