Yoga Meidy Nugraha
Guest Service Officer
Jakarta,DKI Jakarta
Summary
At Grand Hyatt Jakarta, I enhanced guest service efficiency and satisfaction by streamlining processes and expertly handling complaints, boosting revenue through strategic upselling. Known for exceptional communication and problem-solving abilities, I fostered interdepartmental collaboration and improved customer retention. My adeptness in cash handling and commitment to excellence set me apart.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Guest Service Officer
Grand Hyatt Jakart
11.2021 - Current
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Improved interdepartmental communication through regular meetings discussing guest feedback and areas for improvement.
- Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Diploma - Room Division
Palembang Tourism Polytechnic
PalembangSkills
Problem-solving skills
File management
Cash Handling
Time management
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Self-Motivated
Flexible and Adaptable
Certification
Supervisor Front Office
Timeline
Supervisor Front Office
02-2025
Guest Service Officer
Grand Hyatt Jakart
11.2021 - Current
Diploma - Room Division
Palembang Tourism Polytechnic