Yogi Hanafi
Business Navigation And Operation
West Bandung
Summary
Dynamic leader with a proven track record at IKEA Indonesia, excelling in operations management and team leadership. Skilled in driving operational efficiency and business planning, I leverage data analysis to surpass goals. Recognized for exceptional problem-solving abilities and enhancing customer service, I consistently deliver impactful process improvements. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Business Navigation and Operations Manager
IKEA Indonesia
West Bandung
11.2020 - Current
- Together with the commercial team, identify commercial opportunities and promote the use of business case thinking when evaluating and acting on these.
- Having the full understanding of the Profit & Loss for the store and steering actions to provide a store in shape as new, reducing costs and considering all impact on the P&L. Follow up on the results and create forecasts, and if needed, activate scenario plans.
- Optimize and develop the store results and performance continuously by implementing best practices, using 'close the gap' to identify opportunities, and following up on benchmark KPIs.
- Provide relevant, user-friendly business information, promoting standardized reporting and securing competence in the organization to allow for analysis and understanding of performance to make optimal business decisions.
- Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents, and secure succession planning.
Shopkeeper
IKEA Indonesia
02.2017 - 11.2020
- Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times, and that the IKEA product range is presented in ways that inspire and satisfy customers. Secure successful implementation of country priorities and the sharing and implementing of good solutions.
- Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your shop. You follow up and take action accordingly by using proven solutions and good examples.
- Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
- You develop your team and its individual members and ensure you have a succession in place
HFB Team Leader
IKEA Indonesia
01.2015 - 02.2017
- Your working base is the shop floor, where you lead by example every day, supporting, challenging, and coaching co-workers.
- Together with your team, you focus on putting the customer first in everything you do within the store. Every customer must have a shopping experience that exceeds their expectations.
- You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled, and available).
- You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products' features and benefits and share this with customers and your team.
Sales Co-Worker
IKEA Indonesia
07.2014 - 01.2015
- Actively approach customers whom you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
- Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
- Keep your area of responsibility clean, tidy, priced, and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
Education
Bachelor of Economics -
STIE ISM
Jakarta 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Organizational Management
Operational Efficiency
Business Planning
Data Analysis
Performance monitoring
Process Improvement
Team Leadership
Timeline
Business Navigation and Operations Manager
IKEA Indonesia
11.2020 - Current
Shopkeeper
IKEA Indonesia
02.2017 - 11.2020
HFB Team Leader
IKEA Indonesia
01.2015 - 02.2017
Sales Co-Worker
IKEA Indonesia
07.2014 - 01.2015
Bachelor of Economics -
STIE ISM
04.2001 -