Yogie Nugraha
SME Key Account Manager
Bogor,JB
Summary
Yogie Nugraha currently leads a Marketing Team at PT. Bank Rakyat Indonesia (Persero) Tbk. Yogie is a Cumlaude graduate from the Postgraduate Program at the University of Indonesia (Universitas Indonesia). Besides working as a banker, Yogie is known as a writer of Indonesian thriller novels. Two of his works, Koin Terakhir and Hellweek, have been published and sold over 10.000 copies. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
SME Key Account Manager
PT. Bank Rakyat Indonesia (Persero) Tbk
1 2019 - Current
- Worked with service and project management departments to provide total support to clients.
- Generated new contacts through networking and cold calling.
- Developed creative solutions to meet individual client needs.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Reduced churn rates significantly by proactively addressing potential issues before they escalated into major problems for the clients.
Relationship Manager
PT. Bank Rakyat Indonesia (Persero) Tbk
01.2014 - 01.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Customer Service Officer
PT. Bank Rakyat Indonesia (Persero) Tbk
01.2011 - 01.2014
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided primary customer support to internal and external customers.
Education
Master of Science - European Regional Studies
Universitas Indonesia
04.2019 - 05.2021
Bachelor of Science - Public Relations
Stikom Prosia
04.2007 - 05.2011
Skills
Negotiation
Websites
Self Description
I am a sales and promotion professional with over ten years of experience. Have negotiation skills, effective communication, leadership spirit, and ability to work under targets. I am interested in seeking a Senior Manager position to enhance my career in sales and marketing.
Books
- Covid-19 in Italy: Impact of Lockdown in Italy on Socio-Economic Situation, Yogie Nugraha, Journal of Social Science, 2, 2, 223-227, https://doi.org/10.46799/jsss.v2i2.113, 2021
- Migration Crisis in European Union (EU): a study of cooperation between EU and Turkey in handling Syrian, Yogie Nugraha, H. S. Nugrahani, E. Gading, N. Sagala, 4th International Conference of Strategic and Global Study, 1-7, 2020
Job Type
Banker, Writer
Publications
- Hellweek, Yogie Nugraha, One Peach Media, 978-623-6516-06-5
- Koin Terakhir, Yogie Nugraha, Bentang Pustaka, 978-602-7888-57-9
Certification
CSP - Certified Sales Professional
Timeline
Master of Science - European Regional Studies
Universitas Indonesia
04.2019 - 05.2021
Relationship Manager
PT. Bank Rakyat Indonesia (Persero) Tbk
01.2014 - 01.2019
Customer Service Officer
PT. Bank Rakyat Indonesia (Persero) Tbk
01.2011 - 01.2014
Bachelor of Science - Public Relations
Stikom Prosia
04.2007 - 05.2011
SME Key Account Manager
PT. Bank Rakyat Indonesia (Persero) Tbk
1 2019 - Current
CSP - Certified Sales Professional
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