Summary
Overview
Work History
Education
Skills
Timeline
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YOLANDA YULIA

YOLANDA YULIA

SMB Sales Support & Content Operations
Bekasi

Summary

Results-oriented professional with a proven track record in data management, reporting, and campaign coordination. Demonstrated expertise in streamlining workflows, fostering communication, and ensuring regulatory compliance. Dedicated to fostering collaboration, transparency, and continuous improvement among team members. Highly adept at multitasking while upholding high-quality standards, with a keen focus on enhancing efficiency and driving business growth

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Content Operations Associate, SMB Unmanaged

PT GoTo Indonesia
Jakarta, Jakarta
10.2024 - Current
  • Supporting unmanaged merchants on GoFood platform with scalable operations.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Ensuring quality control on merchant content through structured tagging, auditing, and alignment with company policies.
  • Collaborating with cross-functional teams to maintain merchant compliance and streamline internal processes.
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.
  • Assisting in troubleshooting and support for campaign and promotion readiness.
  • Creating daily agent performance reporting dashboards using Looker Studio.
  • Conducting ad-hoc AR ads data analysis on a quarterly basis.
  • Setting up pickup commission fees for merchants who activate the pickup feature.

Executive - GoFood Merchant Strategy & Operations

GoJek Indonesia
Jakarta, Jakarta
04.2020 - 09.2024
  • Handling and managing GoFood content operation for Sumatera regions.
  • Supporting the commercial-related project such as SKU Promotion & Campaign ads projects.
  • Managing internal training nationwide admin staffs & team leader for guidelines, flows, and new development.
  • Managing training nationwide admin staffs with low performance.
  • Managing clean up for prohibited menu.
  • Mapping new sub-zones and cities.

Learning and Development Specialist

GoJek Indonesia
Jak, Jakarta
06.2018 - 03.2020
  • Led GoFood Partners Community as well as the learning material for offline training.
  • Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
  • Conducted surveys, interviews, and focus groups to assess training needs.
  • Monitored and managed training costs and prepared budget reports to justify expenditures.
  • Managed and led GoFood POSM deployment & enablement for branding & engagement.
  • Mitigated discrepancy issue between merchant & driver.

Business Development Executive

GoJek Indonesia
Jakarta, Jakarta
12.2016 - 05.2018
  • Fleet Monetization: Plan and execute business expansion & strategic partnership based on consumer.
  • GoCar Leasing Program: Driver acquisition management.
  • Transportation Regulation (108 PM): Get ASK partners to on-board and recruit drivers.

GoBox Office Administrator

GoJek Indonesia
Jakarta, Jakarta
08.2015 - 11.2016

Education

Bachelor of Computer Science - Information System

Bina Nusantara University
Jakarta
01.2011 - 01.2015

Skills

  • Looker Studio

  • Google Sheets

  • SQL

  • BigQuery Analytics

  • Content Management System

Timeline

Content Operations Associate, SMB Unmanaged

PT GoTo Indonesia
10.2024 - Current

Executive - GoFood Merchant Strategy & Operations

GoJek Indonesia
04.2020 - 09.2024

Learning and Development Specialist

GoJek Indonesia
06.2018 - 03.2020

Business Development Executive

GoJek Indonesia
12.2016 - 05.2018

GoBox Office Administrator

GoJek Indonesia
08.2015 - 11.2016

Bachelor of Computer Science - Information System

Bina Nusantara University
01.2011 - 01.2015

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YOLANDA YULIASMB Sales Support & Content Operations