Yolanda Matakupan
Jakarta
Summary
Dedicated to fostering a harmonious workplace by mediating between staff and management, ensuring adherence to hotel policies, and enhancing team commitment. Eager to join and contribute to your team by advancing employee expertise through the Guest Service Excellence program. To attain and follow up any internal customer' comments on the hotel policies and procedures and mediator between staff and Management. To maintain the staff facilities through implementing the hotel rules and policies. Build teamwork and enhance the team's commitment to their work and the hotel customer. To develops the knowledge, skills, and abilities of all employees through the Guest Service Excellence program.
Results-driven professional prepared to lead innovation initiatives and inspire creative solutions. Expertise in steering product development and fostering transformative projects. Strong focus on collaborative team efforts and result-oriented strategies, ensuring adaptability and reliability in dynamic environments.
Overview
21
21
years of professional experience
Work History
Director of Innovations
TSN Asia
09.2025 - Current
- Led cross-functional teams to develop and implement innovative product strategies.
- Drove research initiatives to identify emerging trends and market opportunities.
- Spearheaded the adoption of agile methodologies, improving project turnaround times.
- Evaluated new technologies for integration into existing processes, boosting operational efficiency.
- Evaluated potential partnerships and acquisitions, expanding the company''s innovation portfolio strategically.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Corporate Director of Human Capital & Compliance
Parador Hotels & Resorts - Owned by Paramount Land
06.2024 - 08.2025
- Strategically develop and execute HR initiatives in alignment with corporate business goals.
- Drive retention through targeted strategies, boosting employee satisfaction and engagement.
- Benchmark and refine Parador Hotels & Resorts' HR practices to meet industry-leading standards.
- Foster collaboration with senior management and key stakeholders to resolve operational issues and promote business objectives.
- Serve as a pivotal advisor to executive leadership on all aspects of Human Capital & Compliance Management.
- 15 hotels, 3 private properties, 1 yacht : 1638 employees
Director of Operations
TSN Asia
11.2023 - 01.2024
- Appointed Head of Operations - ARTOTEL Group Learning Center.
- Senior Advisor for several clients in Singapore in Talent Strategy & Business Acumen (Financial Literacy, Industry Knowledge, Stakeholder Management).
Director of People and Operation
Jakarta Tourisindo
11.2022 - 11.2023
- Company Overview: businesses owned and operated by regional governments in Indonesia
- Provide overall strategic Human Resources leadership for the company and develop and implement a strategic plan for the HR function linked to the HR plan which supports achieving company's goals, needs and key success factors.
- Build strategies for the full employee life cycle, including workforce planning, talent acquisition, employee development and retention to meet current and future business needs.
- 11 hotels, 28 public spaces : 2053 employees
Group Director of Learning & Development
Aryaduta Hotel Group & Waterboom Waterpark (Owned by Lippo Group)
10.2021 - 10.2022
- Standardize a flawless, upscale, professional, and high-class guest & patient service experiences between Hotel & Leisure.
- Responsible for planning and development direction and overall effectiveness of all development Program including staff supervision and budget.
- Project leader of Sustainability Audit of Environmental, Social, and Governance Report & Brand Audit.
- 10 hotels, 2 golf course, 2 public waterpark, 2 yacht : 1855 employees
Group Director of Talent Management & Organization Development
Aryaduta Hotel Group (Owned by Lippo Group)
02.2020 - 10.2021
- Initiate new scenarios of MPP for post-pandemic hotel operation with maximum of 30% cost saving yet increased based on highest competitive service.
- Maintaining average hotel gross profit margin of 18,148,275.86 comparing prior pandemic.
- Completing re-opening hotels with new scenarios of MPP with sustainable service excellent.
- 10 hotels, 2 golf course, 2 public waterpark, 2 yacht : 1855 employees
Talent & Culture Manager (HR)
Accor Hotels Malaysia - Indonesia - Singapore
12.2017 - 01.2020
- Company Overview: Regional, Accor Hotels Malaysia - Indonesia - Singapore Corporate
- Increasing Employee Engagement Survey in region Malaysia-Indonesia-Singapore corporate office from 69% to 81%
- 100% completion of Accor Pre-Opening Training to all employees (5 hours /employee /month)
- 92% Achievement of Luxury Standard Training.
- Complete Industrial Relation issues in certain hotels in Indonesia & Malaysia.
- 119 hotels in Indonesia, 33 hotels in Malaysia, Singapore. Leading : 158 HR & Learning Leaders.
Human Resources Manager
Royal Safari Garden Resort & Convention
05.2017 - 11.2017
- All in one destination combines accommodation, recreation, wildlife encounters, and convention facilities.
- 14 hectares, 280 rooms, 36 bungalows, 400 employees
Talent & Culture Manager
Mercure Jakarta Simatupang
10.2015 - 05.2017
Brand & Quality Manager - Pre-opening Assignment
ALILA Resorts Seminyak - Bali
04.2015 - 10.2015
Cluster Training & Quality Manager
ALILA Hotel & Resorts
08.2013 - 04.2015
- Responsible for training & brand standard matters of 7 properties; ALILA Jakarta, Kemang by ALILA.
- Success Manager for Guest Card Online Guest Program: Together with Service Excellence Committee to Maintain Guest Card and Online Guest
Asst. HR & Training Manager
Grand Kemang Hotel Jakarta
08.2011 - 08.2013
Airfreight Customer Service Asst. Manager
PT. China Airlines Cargo
07.2008 - 07.2011
Human Resources & GA Executive
PT. DHL Global Forwarding Indonesia
11.2006 - 07.2008
Personal Assistant for Global Director
PT. TRI MG Airlines
03.2005 - 11.2006
Education
Bachelor's degree - Accounting
Bina Nusantara University
01.2005
Skills
- Risk Management
- Revenue Management
- Learning and Development
- Hotel Management
- Performance Management
- Strategic thinking
- Digital transformation
- Critical thinking
- Brand-building strategies
- Innovation strategy
LANGUAGES
Indonesian
English
Dutch
Timeline
Director of Innovations
TSN Asia
09.2025 - Current
Corporate Director of Human Capital & Compliance
Parador Hotels & Resorts - Owned by Paramount Land
06.2024 - 08.2025
Director of Operations
TSN Asia
11.2023 - 01.2024
Director of People and Operation
Jakarta Tourisindo
11.2022 - 11.2023
Group Director of Learning & Development
Aryaduta Hotel Group & Waterboom Waterpark (Owned by Lippo Group)
10.2021 - 10.2022
Group Director of Talent Management & Organization Development
Aryaduta Hotel Group (Owned by Lippo Group)
02.2020 - 10.2021
Talent & Culture Manager (HR)
Accor Hotels Malaysia - Indonesia - Singapore
12.2017 - 01.2020
Human Resources Manager
Royal Safari Garden Resort & Convention
05.2017 - 11.2017
Talent & Culture Manager
Mercure Jakarta Simatupang
10.2015 - 05.2017
Brand & Quality Manager - Pre-opening Assignment
ALILA Resorts Seminyak - Bali
04.2015 - 10.2015
Cluster Training & Quality Manager
ALILA Hotel & Resorts
08.2013 - 04.2015
Asst. HR & Training Manager
Grand Kemang Hotel Jakarta
08.2011 - 08.2013
Airfreight Customer Service Asst. Manager
PT. China Airlines Cargo
07.2008 - 07.2011
Human Resources & GA Executive
PT. DHL Global Forwarding Indonesia
11.2006 - 07.2008
Personal Assistant for Global Director
PT. TRI MG Airlines
03.2005 - 11.2006
Bachelor's degree - Accounting
Bina Nusantara University
References
Available upon Request
Hobbies and Interests
Reading books, Traveling, Adventuring to see and learn new things about people and culture are simply interesting to me for self-improvement and to improve communication skill that I can implementing to my daily activity dealing with employees with plural background and character.
LINKS
- Portfolio: www.yolandamatakupan.com
- LinkedIn: https://www.linkedin.com/in/yolanda-matakupan/
Similar Profiles
Mingyang MaMingyang Ma
Construction Worker at TSN LtdConstruction Worker at TSN Ltd
Jack MasseyJack Massey
Account Executive at TSN Visual CommunicationsAccount Executive at TSN Visual Communications
Jack MasseyJack Massey
Regional Sales Manager at TSN Visual CommunicationsRegional Sales Manager at TSN Visual Communications
PRAYUDHA WIDYANANDA, MBAPRAYUDHA WIDYANANDA, MBA
Collaboration Strategy Officer at PT Adira Dinamika Multi Finance TbkCollaboration Strategy Officer at PT Adira Dinamika Multi Finance Tbk
Arimbi N. YogasaraArimbi N. Yogasara
Partnership and Ecosystem Manager at Digital Transformation Office, Ministry of Health of IndonesiaPartnership and Ecosystem Manager at Digital Transformation Office, Ministry of Health of Indonesia