Photography
Yolanda Grace Sabina Tampubolon
Management Trainee - Field Assistant
Kisaran Timur
Summary
Dynamic Business Development Executive with a proven track record at PT. Bendera Petualang Indonesia, enhancing customer satisfaction and expanding market share. Expert in leveraging CRM tools and market research to drive sales and lead generation. Excels in project management and interpersonal communication, achieving significant business growth through strategic planning and customer service excellence.
Overview
17
17
years of professional experience
Work History
Business Development Executive
PT. Bendera Petualang Indonesia
09.2018 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Collaborated with sales and marketing departments to support client acquisition.
Photographer
Grace Bahy Photography
01.2013 - Current
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Photographed high-quality images for various print and digital projects.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Marketing Assistant
PT ASD-Bakrie Oil Palm Seed Indonesia
06.2020 - 07.2024
- Tracked marketing efforts to monitor results in real-time.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Compiled product and customer data to generate informed profit projections.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Conducted thorough research to construct creative and fresh ideas.
- Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
- Aided in budget management, tracking expenses and analyzing return on investment metrics to optimize marketing spend.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Enhanced overall marketing strategy by providing detailed reports on campaign performance and recommending data-driven adjustments for improvement.
- Contributed to successful product launches through meticulous coordination of promotional events and activities.
- Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Updated spreadsheets with statistical, financial and non-financial information.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Elevated public relations efforts by crafting press releases that garnered positive media coverage for company news or initiatives.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Facilitated cross-functional collaboration between marketing teams to ensure cohesive messaging across all communication channels while meeting project deadlines effectively.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
Operations Manager
PT. Tunas Alam Nusantara/ PT Kebun Sawit Nusantara
11.2017 - 06.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with external vendors and suppliers.
Personal Assistant to Mr Howard J Sargeant
Renewable Energy Director/Agrinexus International
10.2015 - 11.2017
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as point of contact between clients and managerial staff.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Accomplished project deadlines by assisting with task completion whenever required.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Used discretion when handling confidential information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
Personal Assistant to the CEO
PT Mandar Subur Sejahtera - SI Group
03.2013 - 10.2015
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Created expense reports, budgets, and filing systems for management team.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Implemented efficient document control systems that ensured timely updating and archiving of important records.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Streamlined communication by managing correspondence between the CEO and external stakeholders.
- Met with top national and international executives on self-designed schedules both monthly and annually.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
- Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
- Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
Personal Assistant to the Operations Director
PT. Bakrie Sumatera Plantations, Tbk
11.2007 - 02.2013
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as point of contact between clients and managerial staff.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Accomplished project deadlines by assisting with task completion whenever required.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Used discretion when handling confidential information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Management Trainee - Field Assistant
PT Bakrie Sumatera Plantations, Tbk
05.2007 - 11.2007
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
Education
Bachelor of Science - Agriculture - Pest And Disease
University of North Sumatera
Medan, Indonesia12.2005
Skills
Photography
Outdoor Experiential Learning
Culinary
Apps for Seeds Product
Digital Enthusiast
Brand
Presentation
Data Analyst
E-commerce
Business Development
Customer Relationship Management
Lead Generation
Sales and Marketing
Marketing
Lead prospecting
Customer Satisfaction
Business development and planning
Customer Service
Staff Management
Market Research
Decision-Making
Project Management
New Business Development
Market Penetration
Interests
Brand
Digital Apps
E-Commerce
Timeline
Marketing Assistant
PT ASD-Bakrie Oil Palm Seed Indonesia
06.2020 - 07.2024
Business Development Executive
PT. Bendera Petualang Indonesia
09.2018 - Current
Operations Manager
PT. Tunas Alam Nusantara/ PT Kebun Sawit Nusantara
11.2017 - 06.2020
Personal Assistant to Mr Howard J Sargeant
Renewable Energy Director/Agrinexus International
10.2015 - 11.2017
Personal Assistant to the CEO
PT Mandar Subur Sejahtera - SI Group
03.2013 - 10.2015
Photographer
Grace Bahy Photography
01.2013 - Current
Personal Assistant to the Operations Director
PT. Bakrie Sumatera Plantations, Tbk
11.2007 - 02.2013
Management Trainee - Field Assistant
PT Bakrie Sumatera Plantations, Tbk
05.2007 - 11.2007
Bachelor of Science - Agriculture - Pest And Disease
University of North Sumatera
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