Yongki Suryanto
Surabaya,East Java
Summary
Accomplished professional with expertise in ethical leadership and customer relationship management systems. Demonstrates strong skills in business development, financial reporting, and project scheduling. Proficient in negotiation, change implementation, and supply chain management, with a keen ability to conduct market analysis and oversee branch operations. Committed to leveraging these competencies to drive organisational success and foster robust customer relations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Branch manager
PT. TSV Logistik Indonesia
Surabaya, East Java
05.2020 - 04.2025
- Liaised with clients, resulting in strong relationships and repeat business.
- Implemented new training programmes for improved staff performance.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Provided excellent customer service, securing client loyalty.
Branch manager
PT. KCA Transindo Surabaya
Surabaya, East Java
03.2018 - 04.2020
- Ensured branch met all regulatory requirements for safe operation.
- Led team meetings to foster communication and collaboration.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Liaised with clients, resulting in strong relationships and repeat business.
Branch manager
PT. COSCO Shipping Lines Indonesia
Surabaya, East Java
03.2015 - 02.2018
- Developed and implemented strategies for increased customer satisfaction.
- Managed daily operations to ensure smooth running of the branch.
- Streamlined business processes to enhance operational efficiency.
- Conducted regular performance reviews for continuous employee development.
- Led team meetings to foster communication and collaboration.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Ensured branch met all regulatory requirements for safe operation.
- Liaised with clients, resulting in strong relationships and repeat business.
Education
Bachelor of Science - Electronics Engineering
Widya Mandala Catholic University
Surabaya, East Java 08.1995 - 11.2000
Skills
- Ethical leadership
- Customer relationship management systems
- Customer relations
- Business development
- Financial reporting
- Project scheduling
- Negotiation proficiency
- Change implementation
- Supply chain management
- Market analysis
- Branch operations
Languages
English
Intermediate
Indonesian
Advanced
Timeline
Branch manager
PT. TSV Logistik Indonesia
05.2020 - 04.2025
Branch manager
PT. KCA Transindo Surabaya
03.2018 - 04.2020
Branch manager
PT. COSCO Shipping Lines Indonesia
03.2015 - 02.2018
Bachelor of Science - Electronics Engineering
Widya Mandala Catholic University
08.1995 - 11.2000