Yongki Samuel

• Responsible for leave & attendance management,
• Manage BPJS & Corporate insurance,
• Cover industrial relations matters (company regulations & update to ministry of manpower, & employee violations handling),
• Socialize any updates of the company through presentation session & newsletter,
• Conduct and administer onboarding & offboarding process,
• Provide monthly data for payroll & deliver monthly as well as ad-hoc payroll process,
• Analyze and being responsible for employee's rewards & deduction,
• Assisting visa & KITAS management for all expatriates assigned to Indonesia,
• Lead project of employee annual medical checkup, and
• Lead project of HRIS (screening, offering & launching).

Key Achievement:

• Invent monthly pay slip automatic distribution using Visual Basic Application of Microsoft Excel,
• Develop attendance method from manual through weChat platform into automated attendance application featured in vivo Chat,
• Create in lieu leave & update company regulation of 2023 & 2024, and
• Contribute to benefit plan of customer service's new allowance in 2022.

• Live monitoring agents' hard complaints and performance regarding division's KPI and SOP,
• Provide various quality assurance methods on capturing the whole division performance,
• Handle the operations complaint's report to marketing & BD as to improve the future transaction system in Shopee application, and
• Surveyed customers for quality assurance post service calls.

Key Achievements:

Best QA officer continuously for 2 Quarters, A+ graded employee during yearly appraisal.

• Responsible for end-to-end monthly payroll process from attendance input, system calculation to Tax Reporting of 10,000 headcount client,
• Providing solution to client's problem regarding payroll process such Income Tax Art 21, BPJS Manpower, & BPJS Medical,
• Keeping customers updated regarding any news related to any Payroll Process,
• English test assessor for recruitment process, and
• Participate in GASI Development Program.

Key Achievements:

Finalist of GASI Development Program income tax material.