Yoris Wabdaron
Government Relation
Kota Sorong
Summary
Adept at driving business growth and fostering robust relationships, I excelled at PT.Bank Rakyat Indonesia (Persero) Tbk by surpassing sales targets and enhancing customer satisfaction. Leveraging skills in sales management and interpersonal communication, I achieved notable portfolio growth and established a reputation for exceptional service and strategic problem-solving.
Relationship management professional with extensive experience in cultivating and maintaining client relationships. Proven ability to develop strategies that enhance client satisfaction and loyalty. Known for strong collaborative skills and adaptability in dynamic environments, excelling in communication and strategic planning.
Professional with strong background in relationship management and client engagement. Proven ability to drive growth and build lasting partnerships through effective communication and strategic planning. Skilled in team collaboration, problem-solving, and adapting to changing priorities. Known for delivering results and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Senior Relationship Manager
PT.Bank Rakyat Indonesia (Persero) Tbk
09.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Priority Banking Relationship Manager
PT.Bank Rakyat Indonesia (Persero) Tbk
01.2023 - 08.2024
- Consistently exceeded sales targets through proactive prospecting efforts and strong relationship-building skills.
- Utilized CRM tools to manage client interactions efficiently, ensuring timely follow-ups on inquiries or issues.
- Streamlined banking processes for increased efficiency and improved client experiences.
- Increased assets under management by identifying opportunities for portfolio growth through targeted investments.
Relatioship Manager Funding & Transaction
PT.Bank Rakyat Indonesia (Persero) Tbk
01.2016 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Relationship Manager
PT.Bank Rakyat Indonesia (Persero) Tbk
01.2015 - 12.2015
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Funding Officer
PT.Bank Rakyat Indonesia (Persero) Tbk
01.2013 - 12.2014
- Collaborated with cross-functional teams to gather necessary information for grant applications.
- Conducted post-award assessments to evaluate project outcomes and inform future funding strategies.
- Facilitated knowledge sharing among team members by organizing workshops on various aspects of the grant life cycle.
- Developed strong relationships with donors, enabling successful fundraising campaigns.
- Coordinated site visits from donors to showcase project successes and reinforce positive relationships between the organization and its funders.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
Customer Service Officer
PT.Bank Rakyat Indonesia (Persero) Tbk
08.2011 - 12.2012
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Public Administration
Padjadjaran University
Bandung, Indonesia 04.2001 -
High School Diploma -
SMA Negeri 1
Cirebon, Indonesia 04.2001 -
Skills
Sales management
Public speaking
Business development
Customer engagement
Presentations and lectures
Business strategies
Relationship building
Problem-solving
Teamwork and collaboration
Planning and coordination
Business relationship management
Analytical thinking
Strategic communication management professional
Business development expertise
Relationship building and management
Risk mitigation
Market condition analysis
Strategy development
Multitasking
Problem-solving aptitude
Time management
Organizational skills
Willing to learn
Written communication
Interpersonal communication
Work planning
Human resources
CRM tracking
Timeline
Senior Relationship Manager
PT.Bank Rakyat Indonesia (Persero) Tbk
09.2024 - Current
Priority Banking Relationship Manager
PT.Bank Rakyat Indonesia (Persero) Tbk
01.2023 - 08.2024
Relatioship Manager Funding & Transaction
PT.Bank Rakyat Indonesia (Persero) Tbk
01.2016 - 12.2022
Relationship Manager
PT.Bank Rakyat Indonesia (Persero) Tbk
01.2015 - 12.2015
Funding Officer
PT.Bank Rakyat Indonesia (Persero) Tbk
01.2013 - 12.2014
Customer Service Officer
PT.Bank Rakyat Indonesia (Persero) Tbk
08.2011 - 12.2012
Bachelor of Science - Public Administration
Padjadjaran University
04.2001 -
High School Diploma -
SMA Negeri 1
04.2001 -