YOSHUA KRISTIAN
__________________
Bogor
Summary
IT with experience in technical support and troubleshooting. Proven ability to enhance system performance and user satisfaction through effective problem resolution. Reliable team player known for adaptability and consistently meeting evolving needs and i like new things to try to add to my experience. I like the work required to process data and also work related to information systems for customers.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
L2 Support Engineer
Halotech
05.2023 - Current
- Streamlined support processes for faster issue resolution and increased end-user satisfaction.
- Analysis problem and giving solution and recommendation
- Provided documentation
- Participated in on-call rotations to provide round-the-clock support to clients, maintaining high levels of availability and reliability for critical business systems.
IT SUPPORT ANALYST
PT PRATESIS
12.2019 - 04.2023
- Maintance system used by all distributor Unilever running without any issue.
- Perform analysis, checking, problem solving and statement.
- Retrieve data using SQL and Power Bi.
- Ensure the client and relevant stakeholder kept up to date.
Sales Marketing Associate
PT GARUDA BERJANGKA
03.2019 - 10.2019
- Introduce product and provide information about trading.
- Proactive help answer questions
- Looking for new customers through call, canvassing and media social.
Education
Bachelor Degree - Operations Management
ATMA JAYA YOGYAKARTA UNIVERSITY
08.2014 - 01.2019
Skills
Marketing
Multilingual
Problem-solving
Communication
undefinedTimeline
L2 Support Engineer
Halotech
05.2023 - Current
IT SUPPORT ANALYST
PT PRATESIS
12.2019 - 04.2023
Sales Marketing Associate
PT GARUDA BERJANGKA
03.2019 - 10.2019
Bachelor Degree - Operations Management
ATMA JAYA YOGYAKARTA UNIVERSITY
08.2014 - 01.2019
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