Youri Kim
Boise
Summary
I am a professional, service-driven candidate who strongly aligns with SkyWest brand and "Of Choice" mission. I prioritize safety, compliance, and calm decision-making in fast-paced environments. I am highly receptive to training and committed to mastering procedures and service standards with confidence and empathy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
US Customs Brokerage Analyst
ITC Diligence
Boise, ID
06.2023 - 09.2025
- Managed trade compliance for 20+ companies with high quality service, accuracy, and professionalism
- Delivered consistently high standards of customer service in a fast-paced, customer-focused environment
- Handled inquiries, complaints, and transactions professionally and calm under pressure
- Strong communication skills when assisting customer from different cultural backgrounds
Transaction Coordinator
City of Trees Real Estate & Boise Guru
Boise, ID
06.2022 - 07.2023
- Ensured high quality communication and operations between customers and agents, resolving complaints, and elevating customer satisfaction through hospitality and multicultural communication.
- Review for compliance with regulations.
- High pressure environment management.
Receptionist to Office Manager
Optimal Spine and Posture
Boise, ID
09.2020 - 06.2022
- Managed front desk operations, ensuring efficient check-in and scheduling processes.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly and empathetically.
- Team-oriented and adaptable to changing schedules, customers, and processes.
- Maintained accurate patient records using electronic health record systems for improved data retrieval.
Montessori Teacher
Lakewood Montessori School
Boise, ID
07.2017 - 09.2020
- Facilitated engaging learning activities that promoted critical thinking and community based contribution to foster student growth.
- Collaborated with parents of diverse cultures and needs.
- Mentored junior staff on best practices in Montessori education and classroom management.
Education
Bachelor of Science - Psychology
Washington State University
Pullman, WA05-2015
Skills
- Adaptable
- Communicative
- Attentive
- Detail-focused
- Safety-focused
- Culturally aware
- Dependable
- Customer-focused
- Team oriented
- Resilient
Certification
First Aid & CPR Certification
Languages
Korean
Professional Working
English
Native or Bilingual
Timeline
US Customs Brokerage Analyst
ITC Diligence
06.2023 - 09.2025
Transaction Coordinator
City of Trees Real Estate & Boise Guru
06.2022 - 07.2023
Receptionist to Office Manager
Optimal Spine and Posture
09.2020 - 06.2022
Montessori Teacher
Lakewood Montessori School
07.2017 - 09.2020
Bachelor of Science - Psychology
Washington State University