Yovan Sakti
Batam City
Summary
Skilled IT Support Specialist in Operation and Infrastructure Field with more than 5 years of experience, with a background in troubleshooting, network management, and customer service. I have experience in troubleshooting hardware and software in the IT field, am able to manage and configure networking devices, and am familiar with Microsoft Azure, Windows Server, Synology NAS, Radio networks, and CCTV, Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem-resolution efforts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant IT Officer
Seatrium Offshore Technology
Batam
11.2024 - Current
- Able to perform CCTV NVR setup and CCTV device configuration along with installation on Module Project Sofia Offshore Windfarm
- Maintain and record computer device assets of more than 500 units
- Troubleshooting user computers to support the company's operational needs
- Able to configure radio network devices such as Ubiquiti, to make connections between yards
- Perform support for user needs at the management level
- Participate in company events, and become a creative team for the company, in the field of graphic designer, video editor and photographer
- Can create monthly work reports for the department team, and report directly to the leader
- Able to perform repairs on computer devices, printers
- Able to do windows server installation and configuration
- Familiar with Synologi NAS devices, installing and configuring devices up to the distribution stage to users
- Active on Company organization for handling internal & external event
- Familiar with Active Directory Windows
- Able to manage team and do project schedule on time
IT Technician
Seatrium Offshore Technology
Batam
08.2023 - 11.2024
- Able to perform CCTV NVR setup and CCTV device configuration along with installation on Module Project Sofia Offshore Windfarm
- Maintain and record computer device assets of more than 500 units
- Troubleshooting user computers to support the company's operational needs
- Able to configure radio network devices such as Ubiquiti, to make connections between yards
- Perform support for user needs at the management level
- Participate in company events, and become a creative team for the company, in the field of graphic designer, video editor and photographer
- Can create monthly work reports for the department team, and report directly to the leader
- Able to perform repairs on computer devices, printers
- Able to do windows server installation and configuration
- Familiar with Synologi NAS devices, installing and configuring devices up to the distribution stage to users
Supporting Network
PT MOMENTA PRIMA CEMERLANG
Batam
04.2019 - 08.2023
- Carrying out maintenance and repairs to the network infrastructure within PT Bright PLN Batam
- Solving problems on Hardware and Software on the User side of PT Bright PLN Batam
- Conduct monitoring related to constraints on the Data Center and also constraints on network devices at the company PT Bright PLN Batam
- Able to perform data processing reports on Microsoft applications related to work documentation and work planning
Data Center Support
PT PLN Batam
Batam
08.2020 - 11.2020
- Carry out maintenance and repair of server devices in the work environment of PT Bright PLN Batam
- Resolving hardware and software problems on the user side of PT Bright PLN Batam
- Monitoring related to problems with the Data Center and also problems with network devices at PT Bright PLN Batam
- Anticipating downtime in the data center, by routinely checking the humidity and room temperature of the data center, along with periodic checking of backup generators in the form of fuel and battery backup generators at the PT Bright PLN Batam data center
Information Technology Help Desk Technician
PT Wahana Ciptasinatria
Batam
03.2018 - 09.2019
- Carrying out maintenance and repairs to the network infrastructure within PT Bright PLN Batam
- Solving problems on Hardware and Software on the User side of PT Bright PLN Batam
- Conduct monitoring related to constraints on the Data Center and also constraints on network devices at the company PT Bright PLN Batam
- Able to perform data processing reports on Microsoft applications related to work documentation and work planning
Administration
PT Clipan Finance Indonesia, Tbk
Batam
05.2017 - 02.2018
- Actively listen to customer requests, confirming full understanding before addressing issues
- Perform monthly bookkeeping and monthly performance reporting for office employees
- Collaborate with team members to achieve targeted results
Education
Bachelor of Applied Science - BASc - Informatics Engineering, Multimedia and Networking
State Polytechnic of Batam
Batam, Riau Islands, Indonesia06.2022
Skills
- Time management skills
- Problem-solving skills
- Strong communication skills
- Troubleshooting
- Asset management
- Technical support
Extracurricular Activities
Wave Maker Seatrium, Seatrium Offshore Technology,
Can join the company community with various interesting activities such as CSR programs to visit
Orphanages and help there to build a better life, participate in Mental health programs, to participate as
a creative team in building company Carnival events, Gala dinner events, Seatrium cinema events, beach
clean-ups, and many others.
Certification
- Google IT Support Professional Certificate (v2)
- Desktop IT Support Level 1 & 2 in real life Troubleshooting, Udemy
- Junior Network Administrator, Lembaga Sertifikasi Profesi Informatika
- VSGA Junior Network Administrator Training, Dinas Kominfo Singkawang
- Junior Web Programmer, Badan Nasional Sertifikasi Profesi (BNSP)
- Basic Computer Course, PT. Mitra Kuadran Teknologi
Languages
Indonesian
First Language
English
Elementary (A2)
A2
Accomplishments
- Winning Video K3 Competition for K3 Nasional month
Timeline
Assistant IT Officer
Seatrium Offshore Technology
11.2024 - Current
IT Technician
Seatrium Offshore Technology
08.2023 - 11.2024
Data Center Support
PT PLN Batam
08.2020 - 11.2020
Supporting Network
PT MOMENTA PRIMA CEMERLANG
04.2019 - 08.2023
Information Technology Help Desk Technician
PT Wahana Ciptasinatria
03.2018 - 09.2019
Administration
PT Clipan Finance Indonesia, Tbk
05.2017 - 02.2018
Bachelor of Applied Science - BASc - Informatics Engineering, Multimedia and Networking
State Polytechnic of Batam
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