Yovita Poernamasari

• Recommended beverages based on customer preferences
• Prepared and served coffee drinks and also food for customers
• Cleaned counters, machines, utensils and seating areas daily
• Get a training to have a good service, handling complaints and about coffee

• Preparing and control quality product and services based on SOP
• Responsible to handle and teach new baristas
• Describe and give suggestion of beverages that suitable for customers preference

• Florist is my hobby that I do it regularly
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
• Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.

3 years of experienced in customer relation management service including handling customer's complaint and acquiring high value customers. Key strengths include communicative, multi-tasking, good problem solving and high integrity when working under minimum supervision.