Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Yudhi Irdiantoro

Product Technical Engineer
Jakarta

Summary

Dynamic Product Technical Engineer with a proven track record at Huawei Tech Investment, excelling in hardware lifecycle management and root cause analysis. Spearheaded critical projects, achieving zero security violations while enhancing system uptime. Adept at change management and fostering collaboration across teams to drive successful outcomes

Overview

14
14
years of professional experience
3
3
Certifications

Work History

Product Technical Engineer

Huawei Tech Investment
12.2021 - Current
  • Diagnosed and resolved system faults, reducing operational downtime and ensuring continuous availability of mission-critical services.
  • Delivered technical support and issue resolution for internal teams and external clients, consistently achieving customer satisfaction.
  • Conducted comprehensive troubleshooting and root-cause analysis issues, including NMS server hardware replacements (memory modules, power units, hard drives), switch, router and server software upgrades and patching.
  • Administered and maintained switch, router and NMS server, handling alarms, performing software patching and firmware upgrades and managing hardware lifecycle replacements.
  • Spearheaded the Rectification project from Headquarters, overseeing firmware updates on servers, switches, routers and storage units.
  • Developed team timelines, facilitated customer communications and delivered solutions with zero security violations or service disruptions.
  • Developed and executed network change management solutions, including authoring detailed Method of Procedure (MOP) documentation and leading customer communications to ensure transparent and successful deployment.
  • Proactively monitored system alerts, performed devices capacity management and participated in disaster recovery planning and execution.

Internet Network Engineer

PT Supra Primatama Nusantara (Biznet Networks)
11.2013 - 11.2021
  • Installed, configured and maintained enterprise-grade data center equipment including servers, network devices (Cisco, Brocade, Huawei) and storage systems, supporting high availability environments.
  • Executed rack and stack operations, ensuring efficient hardware deployment and adherence to structured cabling best practices.
  • Managed cable installations and labeling for power and network connections, improving cable traceability and reducing troubleshooting time.
  • Diagnosed and resolved hardware and software issues, reducing system downtime and meeting SLAs for critical infrastructure.
  • Performed scheduled preventative maintenance, including component replacements, firmware updates and environmental monitoring to ensure optimal data center performance.
  • Conducted asset audits, maintained accurate inventory records in asset management tools and ensured 100% compliance with audit and lifecycle tracking standards.
  • Documented configurations, maintenance activities, and operational changes to support knowledge transfer and regulatory compliance.
  • Delivered remote hands support for client and engineering team requests, including server reboots, hardware replacements and diagnostics assistance.

Engineer on Site

TELKOM Enterprise Division
12.2010 - 10.2013
  • Mitigated potential risks in system operations through consistent evaluation of vulnerabilities and implementing preventive measures.
  • Scheduled, planned and performed periodic scheduled maintenance to help systems operate at optimal levels.
  • Applied diagnostic utilities and best practice methodology to aid in troubleshooting.
  • Enhanced client satisfaction by promptly addressing their technical concerns and providing solutions.

Education

Bachelor of Science - Computer Science

MH Thamrin University
Jakarta, Indonesia
04.2001 -

Skills

Hardware Lifecycle Management (Servers, Storage, Switches)Network Infrastructure Support (Cisco, Brocade, Huawei)Root Cause Analysis & TroubleshootingChange Management & MOP Documentation

Accomplishments

    Huawei D&S AMS Customer Support 2022, 2023, 2024 Galloping Horse Awards

Certification

[Cisco Certified Network Professional (CCNP)] Training

Timeline

Certified [HCIA-R&S (Routing and Switching)], [Huawei]

07-2023

Product Technical Engineer

Huawei Tech Investment
12.2021 - Current

Certified [CCNA-R&S (Routing and Switching)], [Cisco]

08-2021

[Cisco Certified Network Professional (CCNP)] Training

04-2021

Internet Network Engineer

PT Supra Primatama Nusantara (Biznet Networks)
11.2013 - 11.2021

Engineer on Site

TELKOM Enterprise Division
12.2010 - 10.2013

Bachelor of Science - Computer Science

MH Thamrin University
04.2001 -

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Yudhi IrdiantoroProduct Technical Engineer