Yulia Gunawan
Guest Relation Executive
Jakarta
Summary
With a proven track record at PT. Sinarmas Mining, I excel in guest relations and data entry, demonstrating strong empathy and efficiency. My experience includes enhancing VIP customer satisfaction and handling confidential tasks with discretion. Skilled in language and customer relations, I adeptly manage reservations and address complaints, ensuring top-tier service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Guest Relations Executive
PT. Sinarmas Mining
02.2023 - Current
- Greeted and served as main point of contact for VIP guests of Board of Director's and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Responded for the availability of meeting rooms for board meetings.
- Supported the needs of secretaries by performing tasks such as medical claims, photocopying, scanning, and document delivery.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Internship Frontdesk
PT. Sinarmas Tjipta (President Office)
10.2022 - 01.2023
- Greet arriving guests and direct information regarding the purpose of arrival.
- Bridging information between company management and guests
- Responsible in taking care of office inventory
Korean Admin
PT. Morning Dew Indonesia
02.2021 - 04.2021
- Serving and maintaining customer satisfaction by providing product information as needed.
- Respond quickly to customer data provided for immediate to follow-up.
- Responsible for customer complaints and provide effective and efficient solutions as needed.
Education
Management - Human Resources Management
Putra Indonesia YPTK Padang University
Padang 10.2016 - 04.2020
Skills
Strong empathy
Data entry proficiency
Guest Relations
Language skills
Customer Relations
Reservation Management
Timeline
Guest Relations Executive
PT. Sinarmas Mining
02.2023 - Current
Internship Frontdesk
PT. Sinarmas Tjipta (President Office)
10.2022 - 01.2023
Korean Admin
PT. Morning Dew Indonesia
02.2021 - 04.2021
Management - Human Resources Management
Putra Indonesia YPTK Padang University
10.2016 - 04.2020
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