YUNI NURAENI, S.T
IT Product Manager | IT Product Owner | IT Project Manager
Pantai Indah Kapuk 2 Cluster Hawaii, Jl. Hawaii Paradise 8 No. 5 Salembaran Jati Kab. Tangerang
Summary
A qualified and enthusiastic Agile Project & Product Management, with over 7 (seven) years’ worth of experience in a related position and 5 (five) years’ as an IT Lecturer. Proven track record of success, including the launch of a variety of projects, starting from Banking, Loans and Payment, Telecommunication, e-Commerce, Transportation and Logistics. Expertise in Agile, Scrum, Project Management, Product Management, Business Process Analyst and Improvement also Cross-Functional Leadership.
Experiences in assessing customer desires and requirements and generating a product that successfully meets those standards. Bringing forth the ability to determine product specifications, production timelines, and in-depth plans for product development. An analytical thinker who works collaboratively to get the job done.
Currently looking for a Product Manager / Product Owner / Project Manager position to utilize my skills and take the next step in my career, which is to actively contribute to the overall success of any business I work for.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Product Manager
Paxel Indonesia
Jakarta
01.2022 - 12.2022
- Conducted user interviews and surveys to gain insights into customer behaviors and preferences, resulting in a 95% increase in customer satisfaction
- Identified customer needs and trends and developed a product road map that resulted in a 95% increase in customer satisfaction
- Developed customer segmentation models that identified key segments and their needs
- Established and maintained relationships with key stakeholders and customers to ensure product alignment with business objectives
- Developed a customer support strategy that reduced customer churn by 95%
- Developed and launched a successful product that generated 85% in revenue within each quarter
- Negotiated with third-party vendors to secure favorable terms and reduced costs by 90%
- Managed multiple cross-functional teams to successfully launch a major product initiative, increasing customer engagement by 99.99%
- Created an optimized user experience for the product, resulting in a 50% decrease in customer support inquiries
- Developed product pricing and bundling strategies that improved customer acquisition by 95%
Product Owner
PT. Metra-Net (a Subsidiary of PT. Telekomunikasi Indonesia (Persero), Tbk)
Jakarta
01.2021 - 01.2022
- Acted as a liaison between the development team and stakeholders to ensure product requirements are understood and met
- Collaborated with stakeholders to define product requirements and prioritize features
- Managed a product roadmap that identified customer needs and aligned with the company’s overall business strategy
- Developed a Minimum Viable Product (MVP) that was used to validate customer feedback and identify product enhancements
- Developed a business case that outlined the expected benefits of the product and associated costs
- Established and maintained relationships with customers to understand their needs and ensure successful product delivery
- Used customer feedback to drive product decisions and ensure customer satisfaction
- Negotiated with stakeholders to ensure product features are delivered on time and on budget
- Developed and maintained a product backlog that tracked customer needs, features, and user stories
- Led a team of developers to ensure product features are delivered on time and meet quality standards
Project Delivery Manager
PT. Nityo Infotech
Jakarta
05.2020 - 01.2021
- Utilized an agile methodology to deliver customer-driven solutions that improved user experience and generated a 95% increase in customer satisfaction
- Managed a large distributed team of developers, testers, and operations staff and coordinated their efforts to ensure successful project completion
- Developed and implemented a comprehensive delivery plan that enabled the successful completion of projects within budget and ahead of schedule
- Regularly communicated project status and updates to senior management and stakeholders
- Developed and maintained detailed project plans, outlining timelines, resources, and key deliverables for stakeholders
- Monitored project progress and identified potential risks, mitigating issues that could cause project delays and cost overruns
- Developed comprehensive documentation that outlined project requirements, scope, and objectives
- Negotiated with stakeholders to ensure project requirements were met and customer expectations exceeded
- Created automated reporting systems that tracked project milestones and enabled data-driven decision-making
Product Manager
JD.ID
Jakarta
01.2020 - 05.2020
- Managed multiple cross-functional teams to successfully launch a major product initiative, increasing customer engagement by 90%
- Established and maintained relationships with key stakeholders and customers to ensure product alignment with business objectives
- Developed customer segmentation models that identified key segments and their needs
- Identified customer needs and trends and developed a product roadmap that resulted in a 90% increase in customer satisfaction
- Conducted user interviews and surveys to gain insights into customer behaviors and preferences, resulting in a 90% increase in customer satisfaction
Project Manager
PT. Phintraco Consulting (PhinCon)
Jakarta
08.2019 - 12.2019
- Collaborated with the development team to ensure tasks were completed on time and met quality standards
- Collaborated with external vendors to ensure successful integration of third-party solutions
- Led daily stand-up meetings to ensure tasks were completed on time and communicated changes to stakeholders
- Created an effective risk management plan that identified, assessed, and mitigated risks to the project
- Mentored and coached project team members to ensure project success
- Developed a comprehensive project plan that incorporated risk management, resource allocation, and timeline tracking
- Analyzed project data and created reports to present to senior management, resulting in improved decision-making
- Developed a budget tracking system that identified areas of cost savings and improved resource utilization
- Implemented a change management process that ensured all changes were documented and communicated to stakeholders
- Utilized Agile methodology and tools to ensure a successful product launch
Project Consultant
PT. Walden Global Services (WGS)
Bandung & Jakarta
01.2017 - 08.2019
- Developed project change management processes that enabled teams to respond quickly to changes in scope or requirements
- Developed project plans that identified key milestones and tasks, helping teams complete projects on time and within budget
- Created a project risk management framework that identified potential risks and developed mitigation strategies to reduce project risk
- Developed a project tracking system that enabled real-time monitoring of progress and performance
- Negotiated and managed contracts with third-party vendors to ensure that project requirements were met
- Developed a project communication plan that improved collaboration between stakeholders and teams
- Analyzed project data to identify trends and develop insights that drove decision-making
- Developed project documentation that improved team efficiency and reduced errors
- Developed a project monitoring system that enabled real-time analysis of project progress and performance
- Produced quality standards, checklists, report templates, and processes.
Lecturer, Computer Science
Institut Digital Ekonomi LPKIA
Bandung
01.2012 - 05.2017
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentation that improved student engagement and exam pass rates by 99.99%
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Developed an innovative approach to teaching that improved student engagement and exam pass rates by 99.99%
- Collaborated with colleagues and external stakeholders to create an engaging learning environment
- Implemented digital technologies to enhance the student learning experience, resulting in a 99.99% increase in student satisfaction
- Developed and implemented a successful assessment procedure that improved the accuracy of student evaluations by 95%
- Mentored and advised final years on their academic and professional development, resulting in a 90% success rate
Product Analyst
PT. Qreatif Unggul Berniaga (QUBE)
Bandung
01.2016 - 12.2016
- Drafted product requirements documents and feature specifications to ensure that product teams had a clear understanding of user needs
- Collaborated with engineering teams to develop technical solutions to complex problems
- Developed customer personas, segmentation models, and predictive models to identify target users and inform product design decisions
- Conducted user research, interviews, and surveys to gain insights into customer needs and behaviors
- Worked with marketing and customer success teams to measure the effectiveness of campaigns and promotions
- Developed an A/B testing framework that allowed for rapid experimentation, resulting in a 90% increase in user engagement
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
Software Developer
PT. Nuansa Cerah Informasi
Bandung
05.2011 - 12.2011
- Created a custom logging system to capture and store system data for debugging and analytics
- Implemented automated monitoring and alerting to quickly identify and resolve system issues
- Implemented automated tests that increased code coverage to 90%, reducing the number of production issues by 99%
- Developed an API that automated data collection and analysis, resulting in a 95% increase in productivity
Application Developer
PT. Business Software Solution (inov8)
Bandung
08.2010 - 04.2011
- Developed multi-channel roadmap for desktop and web applications.
- Delivered support training to help customers learn key features of applications.
- Created software applications in test-driven development environment.
- Resolved system test and validation problems to provide normal program functioning.
- Guided team in layout modifications to improve functionality.
- Assisted with creation of user manuals.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Updated technical documentation, product specifications and technical training materials.
- Wrote code for database applications.
- Designed and developed application scripts for test scenarios.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Education
Bachelor of Technology - Information Technology
10.2009 - 10.2023
- GPA 3.75 of 4.00
Associate of Technology - Information Technology
08.2006 - 08.2009
- Vice President for Himpunan Mahasiswa Komputer (HIMAKOM) LPKIA in 2008
- GPA 3.82 of 4.00
Skills
Product Management
Hobbies
Reading, Writing, Drawing, Cooking, Baking and Culinary
Additional Information
Place/Date Of Birth
- Bandung, 8 June 1989
Nationality
- Indonesian
Marital Status
- Married
Timeline
Product Manager - Paxel Indonesia
01.2022 - 12.2022
Product Owner - PT. Metra-Net (a Subsidiary of PT. Telekomunikasi Indonesia (Persero), Tbk)
01.2021 - 01.2022
Project Delivery Manager - PT. Nityo Infotech
05.2020 - 01.2021
Product Manager - JD.ID
01.2020 - 05.2020
Project Manager - PT. Phintraco Consulting (PhinCon)
08.2019 - 12.2019
Project Consultant - PT. Walden Global Services (WGS)
01.2017 - 08.2019
Product Analyst - PT. Qreatif Unggul Berniaga (QUBE)
01.2016 - 12.2016
Lecturer, Computer Science - Institut Digital Ekonomi LPKIA
01.2012 - 05.2017
Software Developer - PT. Nuansa Cerah Informasi
05.2011 - 12.2011
Application Developer - PT. Business Software Solution (inov8)
08.2010 - 04.2011
STMIK LPKIA - Bachelor of Technology, Information Technology
10.2009 - 10.2023
Politeknik Komputer Niaga LPKIA - Associate of Technology, Information Technology
08.2006 - 08.2009
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