Property management software (Hostaway, Hospitable, IGMS, Pricelabs)
Yusaria Ariani
Assistant Operation Manager
Denpasar
Summary
Enthusiastic Assistant Property Manager with over 7 years of experience in the short-term rental industry across Bali and Victoria, including almost 5 years of remote work for Australian companies. I excel in managing daily team operations, overseeing reservations, and effectively handling guest communications and complaints, as well as completing various property-related projects. My commitment to building strong customer relationships and providing exceptional service is rooted in trust, which is essential in a remote work environment.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
Work History
Assistant Property Manager
Readyset Apartments Melbourne
05.2023 - Current
- Managed booking enquiries and sales through phone, email, and various booking channels.
- Coordinated cleaners, including scheduling and quality control.
- Managed check-in and check-out processes and handled maintenance arrangements.
- Addressed guest inquiries, complaints, and concerns during their stay.
- Assisted with guest vetting, payment transactions, and property management.
- Supported onboarding of new properties, including listing creation and system setup.
- Designed and implemented processes to enhance operational efficiency.
- Provided support to senior management on special projects and tasks.
Senior Property Specialist
Ready Set Stay Australia
12.2019 - 04.2023
- Supported day-to-day operational processes for property managers.
- Managed administrative tasks, ensuring efficient office and operational processes.
- Conducted rental appraisals to provide accurate property value assessments for potential clients.
- Onboarded new properties, coordinating all aspects from documentation to listing setup.
- Handled guest reservations, providing support from inquiry to check-out, ensuring a smooth stay.
- Maintained strong relationships with suppliers to ensure smooth operations and timely service delivery.
- Managed guest relations by addressing inquiries and resolving concerns to ensure customer satisfaction.
- Prepared financial reports, tracking income, expenses, and operational budgets monthly and annually for property owners.
Booking & Listing Manager
BNB Profit Bali
08.2019 - 01.2020
- Manage day-to-day administrative tasks
- Managed pricing strategies and updated calendars for all listings, optimizing availability and maximizing revenue.
- Managed guest reservations from inquiry to post-stay, providing customer service.
- Marketed property listings across various platforms, optimizing descriptions and visuals to drive bookings.
- Built and maintained strong guest relationships by responding to inquiries, resolving issues, and ensuring a smooth stay.
- Provided concierge services to guests, arranging special requests.
RESERVATION MANAGER/ASSISTANT TO DIRECTORS
Bali Exception
01.2016 - 01.2018
- Joined the opening team to launch new properties, ensuring a smooth setup and successful start.
- Onboarded properties, overseeing the entire process from documentation to system integration.
- Provided training to staff, ensuring they were well-prepared to manage operations and guest relations.
- Managed daily administrative tasks, maintaining efficient workflows.
- Handled pricing strategies and managed calendars for optimal property availability and revenue.
- Managed accounts payable, ensuring timely payments to vendors and suppliers.
- Marketed property listings, enhancing visibility and driving bookings.
- Built and maintained strong guest relationships, providing concierge services and addressing guest needs.
- Sourced and managed supplier relationships, ensuring quality services and supplies for operations.
- Reported key performance and operational updates to directors, contributing to strategic decisions.
Education
Bachelor of Science - Hospitality Administration And Management
Bali Tourism Polytechnic
Bali, Indonesia 04.2001 - 01.2019
Skills
Property Management
Customer Service
Administration
Strong Communication
Organizational abilities
Problem-Solving
Strong negotiation skills
Real estate knowledge
Maintenance Coordination
Websites
Software
Microsoft Office
Languages
Indonesian
Native language
English
Advanced
C1
Interests
Real estate
Event management
Psychology
Timeline
Assistant Property Manager
Readyset Apartments Melbourne
05.2023 - Current
Senior Property Specialist
Ready Set Stay Australia
12.2019 - 04.2023
Booking & Listing Manager
BNB Profit Bali
08.2019 - 01.2020
RESERVATION MANAGER/ASSISTANT TO DIRECTORS
Bali Exception
01.2016 - 01.2018
Bachelor of Science - Hospitality Administration And Management
Bali Tourism Polytechnic
04.2001 - 01.2019
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