Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yuswo Saputro

Yuswo Saputro

Service Manager
South Tangerang

Summary

Dynamic Project Manager with extensive experience at Alatas Crane Service Indonesia, excelling in project planning and execution. Proven track record in managing budgets and ensuring compliance with specifications. Skilled in lifting operations and fostering team collaboration, delivering projects on time and within budget while maintaining safety standards.

Overview

19
19
years of professional experience

Work History

Project Manager

Alatas Crane Service Indonesia
08.2020 - Current
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.

Service Manager

Alatas Crane Service Indonesia
08.2016 - Current
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Monitored service staff performance and provided feedback for improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Analyzed service reports to identify areas of improvement.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
  • Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
  • Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
  • Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
  • Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
  • Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
  • Implemented customer feedback system to gather insights and identify areas for service improvement.
  • Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Project Engineer

Sparrows Indonesia
09.2010 - 08.2016
  • Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
  • Maintained records for each project and engineering discipline.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.

Technician

Leighton Contractors Indonesia
06.2009 - 08.2010

Technician

PT H&H Transindo
06.2006 - 07.2009

Education

Bachelor of Engineering - Mechanical Engineering

Universitas Balikpapan
Balikpapan, Indonesia
04.2001 -

Skills

Project management

Timeline

Project Manager

Alatas Crane Service Indonesia
08.2020 - Current

Service Manager

Alatas Crane Service Indonesia
08.2016 - Current

Project Engineer

Sparrows Indonesia
09.2010 - 08.2016

Technician

Leighton Contractors Indonesia
06.2009 - 08.2010

Technician

PT H&H Transindo
06.2006 - 07.2009

Bachelor of Engineering - Mechanical Engineering

Universitas Balikpapan
04.2001 -

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Yuswo SaputroService Manager