YVONNE J. GUARDIOLA
15830 BOULDER RIDGE WAY NAMPA
Summary
Highly enthusiastic customer service professional with 20+ years and is motivated to maintain customer satisfaction and contribute to company success.
References
I will be happy to provide personal and business references upon your request.
Overview
26
26
years of professional experience
Work History
Medical AR Specialist
Norco Medical
04.2021 - Current
- Actively listened to customers and promptly responded to customer inquiries and resolved complaints within my abilities. Researched resolutions, contacted necessary departments and responded to customer by phone or mail as follow-up.. Handled customer inquiries and suggestions courteously and professionally.
- De-escalated customer issues with proven problem-solving abilities. Audited and processed refunds to customer accounts with a credit balance to determine if is a valid refund.
- Escalated unresolved issues requiring further investigation or specialized expertise. Educated customers where applicable to alleviate need for future contact
- Ensured compliance with company policies regarding privacy laws and data protection regulations. Collected payments and arranged for payplans or auto billing.
Medical Billing Specialist
Pac West Ambulance
08.2018 - 02.2021
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Collected payments and applied to patient accounts.
- Identified and resolved patient billing and payment issues.
Caregiver
Lakeview Nursing Home
05.2018 - 08.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness. Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager. Completed regular check-ins and progress report for each client.
- Maintained clean, safe, and well-organized patient environment. Monitored clients' overall health and well-being and noted significant changes.
Customer Service Agent
SUEZ Idaho Operations
06.2015 - 04.2018
- Promptly responded to general inquiries from customers via phone, mail, e-mail
- Assisting customers with new account setup, closing accounts and billing inquiries
- Cross-trained and provided back-up for other customer service representatives when needed.
Customer Sales and Service Associate
CenturyLink
09.2011 - 11.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Inbound calls specializing in sales and service for phone, internet, DirecTV satellite and, cell phones
Account Supervisor
Hewlett-Packard
02.2013 - 04.2015
- Assisted with escalated customer calls received from floor agents
- Promptly responded to general inquiries from customers via mail, e-mail and fax on a Tier 2 level.
Call Center Customer Service Rep
DIRECTV
03.1997 - 07.2011
- Helped large volume of customers every day with positive attitude and focus on customer retention , satisfaction and Upsold additional products
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- I was a Team Lead standin for 4mos and assisted in special projects ie New Hire Coaching, processed affidavits for local channel rollover.
Education
High School Diploma -
Notre Dame High School
Skills
- Solution Development, Account Reconciliation
- Customer Service Support
Timeline
Medical AR Specialist
Norco Medical
04.2021 - Current
Medical Billing Specialist
Pac West Ambulance
08.2018 - 02.2021
Caregiver
Lakeview Nursing Home
05.2018 - 08.2018
Customer Service Agent
SUEZ Idaho Operations
06.2015 - 04.2018
Account Supervisor
Hewlett-Packard
02.2013 - 04.2015
Customer Sales and Service Associate
CenturyLink
09.2011 - 11.2012
Call Center Customer Service Rep
DIRECTV
03.1997 - 07.2011
High School Diploma -
Notre Dame High School
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