Zachary Bowles
Nampa
Summary
Self-motivated and hard working, with 13 years experience in customer service and sales.
Repeatedly excelled at ability to hand difficult call situations and still have strong sales.
Quick learner, with outstanding people and problem-solving skills. Strong commitment to customer service, while also keeping the need for business balancing service vs cost.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Teleperformance
10.2023 - 01.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Social Media Content Moderator
Teleperformance
04.2022 - 10.2023
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
Customer Service and Sales
QVC Customer Service
06.2021 - 01.2022
- Handled over 80 calls per day on average promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Education
High School Diploma -
Declo High School
Declo, ID05.1990
Skills
- Customer Satisfaction is High Priority
- Strong Verbal and Written Communication
- Understanding Team Goals and Working Well With Others
- Ability to Listen and Empathize with Customers and People
- Strong Computer Skills and Familiarity with Dozens of Common Apps
- Accurate and Fast Typing Skills With 40 WPM and High Accuracy
Timeline
Technical Support Representative
Teleperformance
10.2023 - 01.2025
Social Media Content Moderator
Teleperformance
04.2022 - 10.2023
Customer Service and Sales
QVC Customer Service
06.2021 - 01.2022
High School Diploma -
Declo High School
Similar Profiles
STEFANIA VIERIU-AVADANISTEFANIA VIERIU-AVADANI
Senior Content Reviewer at TeleperformanceSenior Content Reviewer at Teleperformance
Hiren ParmarHiren Parmar
Quality Analyst at TeleperformanceQuality Analyst at Teleperformance
Kristian Niko TapalesKristian Niko Tapales
Manager of Operations at TeleperformanceManager of Operations at Teleperformance