Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Sutton

Boise

Summary

Dynamic professional with a proven track record at Flynn, excelling in service excellence and team leadership. Successfully implemented inventory management systems, optimizing stock levels and enhancing customer engagement. Adept at safety risk assessment, ensuring operational efficiency and fostering a culture of safety among team members.

Overview

6
6
years of professional experience

Work History

Shop Manager

Flynn
05.2023 - Current
  • Oversee daily shop operations, ensuring efficient workflow and exceptional customer service.
  • Train staff on company policies and operational procedures.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Coordinated with suppliers to maintain quality standards and timely deliveries.
  • Developed staff schedules, aligning resources with peak business hours for maximum efficiency.

Wildland Firefighter

Clearwater Fire
02.2019 - 09.2024
  • Led wildfire suppression operations, coordinating teams to ensure safety and effectiveness in diverse terrain.
  • Developed and implemented strategic fire prevention protocols, enhancing community resilience against wildfires.
  • Mentored junior firefighters, providing training on firefighting techniques and safety standards to improve team readiness.
  • Conducted risk assessments and analyzed fire behavior, informing tactical decisions during wildfire incidents.
  • Documented incident reports and post-fire evaluations, contributing to ongoing improvements in firefighting strategies and practices.
  • Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Established water supplies, connected hoses and directed water onto fires.
  • Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.

Server Assistant

Barbacoa
01.2020 - 01.2023
  • Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
  • Maintained cleanliness and organization of dining area to ensure optimal dining experience.
  • Collaborated with kitchen staff to facilitate smooth service operations during peak hours.
  • Supported inventory management by restocking supplies and monitoring stock levels regularly.
  • Streamlined communication between front-of-house and kitchen to improve service efficiency.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.

Insurance Agent

State Of Idaho
01.2020 - 01.2022
  • Developed customized life insurance policies tailored to client needs and financial goals.
  • Conducted comprehensive needs assessments to identify suitable coverage options for clients.
  • Educated clients on policy features, benefits, and claims processes to enhance understanding and satisfaction.
  • Cultivated long-term relationships with clients through regular follow-ups and personalized service strategies.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.

Education

Borah Highschool
Boise, ID

Skills

  • Service excellence
  • Team leadership
  • Safety risk assessment
  • Invoice management
  • Task delegation
  • Customer engagement

Timeline

Shop Manager

Flynn
05.2023 - Current

Server Assistant

Barbacoa
01.2020 - 01.2023

Insurance Agent

State Of Idaho
01.2020 - 01.2022

Wildland Firefighter

Clearwater Fire
02.2019 - 09.2024

Borah Highschool

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Zachary Sutton