Summary
Overview
Work History
Education
Skills
Organizational History
Timeline
Receptionist

Zahara Laila Janayir

Order Specialist
Jakarta,Indonesia

Summary

I graduated from Universitas Brawijaya with English Literature bachelor degree. Experienced with managing order processing tasks to ensure smooth operations. Detail-oriented order processor for a quick and precise on on-going workflow. Utilizes effective communication and organizational skills to coordinate with teams and clients. Track record of maintaining accuracy and efficiency in high-volume environments. Highly spirited in learning new experience and knowledge outside my study field. Focused on prioritizing the ability of being responsible as a key to a successful performance.

Overview

4
4
years of professional experience

Work History

Sales Assistant (Administrative)

PT. Kin Long Hardware Indonesia
03.2022 - Current
  • Processed customer orders in line with established policies and procedures with the use of Internal Web App.
  • Reduced order processing time with thorough attention to detail and efficient multitasking skills.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Processed and tracked customer orders to ensure timely fulfillment, enhancing overall operational efficiency and customer satisfaction.
  • Maintained an organized database of customer orders, tracking progress from initiation to completion.
  • Simplified the returns process for both customers and internal staff by developing a streamlined system that minimized confusion while maintaining compliance with company policies.
  • Expedited urgent orders with prioritization and close communication with other departments.
  • Developed and maintained standard operating procedures for order processing, leading to streamlined workflows and increased accuracy.
  • Assisted in training new team members on order management systems, fostering a knowledgeable and efficient workforce.
  • Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
  • Collaborated with cross-functional teams to resolve order discrepancies, improving communication and reducing error rates significantly.
  • Supported the implementation of a new order placement flows management system, which improved tracking efficiency and reduced order fulfillment times.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Analyzed order processing workflows, identifying inefficiencies and proposing enhancements to optimize operational performance.
  • Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes.
  • Developed expertise in various order management systems, quickly adapting to new software as needed to maintain optimal efficiency.
  • Supported the transition to a new order management software, contributing to a smoother implementation and user adoption.
  • Proactively identified opportunities for process improvement within the department, leading to more efficient workflows.

Internship Student

Kantor Pengawasan dan Pelayanan Bea dan Cukai (KPPBC) Tipe Madya Pabean Juanda
12.2019 - 01.2020
  • Submitted a reconciliation summary data of courier companies for inward (import) and outward (export) shipments into the Juanda Manifest Internal Web.
  • Prepared a CK-5 letter and distributed it to General Affair department.
  • Sorted, organized, and maintained files.
  • Participating in the destruction of prohibited goods.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.

Head of Issue Analyst Team

Berbahasa Kita
07.2021 - 10.2021
  • Berbahasa Kita is a volunteer-driven learning platform focusing on the discourse of languages including Indonesian, English, Javanese and Issue Analysis.
  • Led the team as Head of Issue Analyst Team.
  • Responsible for Issue Analyst contents, as well as the creation of its contains.
  • Conducted regular brainstorming agenda for weekly content for a whole period of volunteer.
  • Implemented data-driven decision-making practices, optimizing resource allocation and enhancing the effectiveness of the analysis team.
  • Proactively sounds feedbacks within the forum to enhance great communication and performance.

Head of Public Relation

Berbahasa Kita
10.2021 - 01.2022
  • Decision-maker
  • Engage the internal E-mail cultivation alongside with Berbahasa Kita official account Discord together with the team.
  • Supervised a team of public relations professionals, fostering collaboration and promoting professional development to achieve departmental goals.
  • Responsible for drafting terms and conditions for MOUs and sponsorship proposals.
  • Collaborated with other departments to enhance public knowledge of the forum.
  • Cultivated relationships with key media personnel, resulting in increased media opportunities and enhanced community relations.
  • Produced and distributed internal and external communications.

Education

Sarjana Sastra (S.S) - Sastra Inggris

Universitas Brawijaya
07.2021

Skills

Order processing

Customer order management

Data entry accuracy

Customer order tracking

Order management systems

Team collaboration

Multitasking

Workflow optimization

Order fulfillment

Strong communication and interpersonal skills

Attention to detail

Organizational skills

Adaptable and flexible

Organizational History

English Cultural Exhibition (ECUTION 2019) (May 2019 - December 2019) 

  • English Cultural Exhibition (ECUTION) is a student orientation program and one of the largest organizational work programs held by English Literature major Student Association (ESA). The goal of this program is to introduce freshmen in advance of the courses they will learn in English Literature major.
  • Positioned as Group Advisor that work as guardian and assist freshmen to build a great team work.
  • Proactive in internal meetings by implementing critical suggestions to enhance a successful result of the program, which also implied in the group I advised.
  • Supported the teamwork progresses from scratch through participation of the group practices, in addition, occasionally guide the freshmen to build a solid teamwork.
  • Regularly held brainstorming within the freshmen group in purpose to secure ideas, suggestions, critics and solved growing concerns between the group members.

English Cultural Exhibition (ECUTION 2018) (April 2018 - January 2019) 

  • English Cultural Exhibition (ECUTION) is a student orientation program and one of the largest organizational work programs held by English Literature major Student Association (ESA). The goal of this program is to introduce freshmen in advance of the courses they will learn in English Literature major.
  • Contributed in the organizational work program ECUTION 2018 as Treasurer that works under the Executive Board Member Committee (BPH).
  • Drafting Budget Plan.
  • Organize the budget plan and compile budget receipts from cross-departments to be processed and analyzed as the base of Financial Report (LPJ).
  • Additionally, prepared the Financial Report accordingly together with Secretariat to finalize the report to be submitted to University Officials.

English Student Association (ESA) (December 2017 - December 2018)

  • English Student Association or known as ESA is English Literature major student association which offers various work programs, proactively secure any critics and suggestion, as well as functioning as a tool to bridge communication between its students and lecturers.
  • Participated as a staff of Social and Network Department.
  • Specifically in charge of a work program, named Charity, under the supervision of ESA's executives.
  • Indirectly supervise Charity Committee to ensure the workflow of the events runs accordingly by providing inputs to achieve successful program.
  • Submitted a report to be analyzed and evaluated for the upcoming events.

English Annual Student Tournament (EAST 2018) (May 2018 - November 2018) 

  • English Annual Student Tournament (EAST) known as a cross-major work program between two majors student associations of English Literature and English Language Education, Faculty of Cultural Studies, presents various English contests including, debate, olympiad, story-telling, news-cast and speech for High School and College student all around Indonesia.
  • Participated as Liaison Officer Debate department staff, assist in delivering detailed information and guideline the rundown of the event to the contestants.
  • Coordinate the contestants and willingly contributing extra energy to assist contestants outside the workflow.

Timeline

Sales Assistant (Administrative)

PT. Kin Long Hardware Indonesia
03.2022 - Current

Head of Public Relation

Berbahasa Kita
10.2021 - 01.2022

Head of Issue Analyst Team

Berbahasa Kita
07.2021 - 10.2021

Internship Student

Kantor Pengawasan dan Pelayanan Bea dan Cukai (KPPBC) Tipe Madya Pabean Juanda
12.2019 - 01.2020

Sarjana Sastra (S.S) - Sastra Inggris

Universitas Brawijaya
Zahara Laila JanayirOrder Specialist