Zahrawani
Servicing Customer Excellence Jr. Supervisor
Jakarta
Summary
Dynamic professional with a strong customer service focus and proven leadership skills, previously at FUSE Indonesia. Successfully optimized resource allocation, enhancing departmental efficiency and employee morale. Expert in task delegation and conflict resolution, fostering a collaborative environment that drives team performance and satisfaction. Committed to continuous improvement and quality control.
Overview
16
16
years of professional experience
Work History
Servicing Customer Excellence Jr. Supervisor
FUSE Indonesia
10.2019 - Current
- Managed budgets and resources effectively, optimizing resource allocation to maximize cost savings without compromising project quality.
- Assisted senior management in achieving departmental goals through effective delegation of tasks among junior staff members.
- Maintained accurate records of all relevant documentation, ensuring compliance with company policies and regulatory requirements.
- Identified areas for improvement within the department, proposing actionable solutions to increase overall efficiency.
- Developed training materials and conducted workshops for new hires, resulting in a smoother onboarding process.
- Ensured timely completion of projects by setting achievable deadlines and closely monitoring progress towards milestones.
- Served as a mentor to junior staff members, providing guidance and support in their professional development journey.
- Streamlined administrative procedures for greater efficiency within the department while reducing workload for team members.
- Oversaw daily operations within the department, enabling smooth functioning while minimizing disruptions due to unforeseen issues.
- Established clear performance metrics for team members, driving accountability and continuous improvement efforts within the department.
- Reduced operational inefficiencies by conducting regular performance reviews and providing constructive feedback to team members.
- Enhanced employee morale by organizing team-building events and fostering an inclusive workplace environment.
- Monitored adherence to safety protocols by employees under my supervision, minimizing workplace accidents and promoting a safe working environment.
- Reviewed customer feedback regularly to identify opportunities for enhancing service offerings, leading to increased client satisfaction levels.
- Collaborated actively with cross-functional teams on various projects, contributing valuable insights from a supervisory perspective.
- Implemented innovative problem-solving techniques to address complex challenges faced by the team, leading to more efficient work processes.
- Evaluated employee performance regularly, recognizing top performers and providing opportunities for growth and advancement within the organization.
- Improved team productivity by implementing new workflow processes and streamlining communication channels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager Marketing & Stock
Citra Buana
02.2016 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Freelance as a Entertainer & Performing Art.
Frelancer
01.2010 - 12.2015
Education
High School Diploma -
SMA Negri 04
Makassar 04.2001 -
Skills
Customer service focus
Motivation techniques
Task delegation
Meeting facilitation
Employee coaching
Customer service
Staff discipline
Documentation and reporting
Quality control
Conflict resolution
Hobbies
Long-distance running (discipline & goal-setting), volunteering in education (communication & empathy ) , Reading
Timeline
Servicing Customer Excellence Jr. Supervisor
FUSE Indonesia
10.2019 - Current
Assistant Manager Marketing & Stock
Citra Buana
02.2016 - 10.2019
Freelance as a Entertainer & Performing Art.
Frelancer
01.2010 - 12.2015
High School Diploma -
SMA Negri 04
04.2001 -