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Enjoy spending time with my family; three wonderful kids & my granddaughter going to the beach or just hanging out together I am a hard working respectful single mother who also like. to learn new things and a very good team player Call Center Representative versed in customer support in high call volume environments, computer skills and telephone etiquette, Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with a smile, Computer-savvy and organized with strong attention to detail. Retail sales in product placement and merchandising, Extensive experience in inventory and shipment processing. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Exceptional computer aptitude and telephone etiquette. Customer Service highly skilled in call center, training, recruiting, service solutions, Hands-on Customer Service effective in motivating others to reach their optimum potential.
Highly skilled Guest Service Officer with proven experience in ensuring superior guest satisfaction. Strengthened by key skills such as effective communication, problem-solving, and top-notch customer service. Previous roles have involved managing reception areas, addressing guest concerns promptly, and maintaining high standards of cleanliness and presentation in all guest-facing areas. Consistently recognized for contributing to positive guest experiences.


  Proven track record in guest relations and complaint handling at Royal Caribbean International, enhancing customer satisfaction. Strong interpersonal skills and proficiency in financial transactions improve service efficiency. Adept at managing high-pressure situations for a seamless guest experience.
  Customer-focused hospitality professional skilled in managing customer expectations and preventing conflicts. Dedicated to building long-term loyalty through unparalleled service. Well-versed in reservation, accounting, and hotel management systems.
  Positive and upbeat professional with a successful track record in balancing guest and business needs. Highly skilled in managing check-in and check-out procedures while effectively coordinating services with diverse team members. Exceptional multitasking, planning, and communication skills.
  Motivated and organized individual with strong time management and organizational skills. Seeking entry-level opportunities to contribute to company growth and enhance abilities.
  Adaptable professional experienced in fast-paced environments. Excels under pressure and consistently delivers high-quality work at a fast pace.


An organized and motivated, hardworking individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Motivated Business Administration Apprentice skilled in helping set up and improve company administrative processes. Experienced in managing and updating information to verify accuracy of data for reporting and evaluation purposes. Commended for attention to detail and producing high standards work.

Zhafirah Putri Wulansari

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Guest Service Officer

Customer Service Executive

Guest Service Agent

Guest Service Officer

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Bachelor's Degree - Resort & Leisure Management

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Guest Service Officer

Customer Service Executive

Guest Service Agent

Guest Service Officer

Bachelor's Degree - Resort & Leisure Management

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