Zhara Gould
Rexburg
Summary
Dynamic Customer Service Representative with a proven track record at Farmers Insurance, excelling in complaint resolution and client relations. Recognized for enhancing productivity and fostering empathetic relationships, consistently exceeding service standards. Skilled in account updating and prioritization, delivering exceptional support that drives customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Farmers
06.2022 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Food Service Worker
Six Flags
06.2021 - 09.2022
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Front End Clerk
Frys Food and Drug
09.2021 - 05.2022
- Kept front end areas clean and organized for professional appeal to customers.
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
- Managed customer concerns and responded to questions concerning [Product or service].
Education
High School Diploma -
Jefferson Preparatory Academy
Phoenix, AZSkills
- Account updating
- Scheduling
- Complaint resolution
- Quality assurance controls
- Prioritization
- Client relations
Timeline
Customer Service Representative
Farmers
06.2022 - Current
Front End Clerk
Frys Food and Drug
09.2021 - 05.2022
Food Service Worker
Six Flags
06.2021 - 09.2022
High School Diploma -
Jefferson Preparatory Academy