Zico Subian Winanda

● Collaborate with partner teams to drive customer sales and ensure seamless operations.
● Reconcile partner payments totaling over IDR 10 billion/monthly ensuring accuracy and timely
processing.
● Design and implement compelling sales programs and schemes to boost performance.
● Develop and prepare web-based tools ( Power App) to support the sales team and improve efficiency
and accessibility.
● Implement automation processes for partner payments, streamlining financial operations within the
SLA and manage to execute payments to partners and sales teams.
● Conduct training sessions for 3000++ XL Home sales representative and field trainers to enhance
their effectiveness and improving business acumen
● Contributed to the auto claw back project for vendor sales, ensuring compliance and accuracy and
get reconciliation up to 10 billions.
● Trained and educated 10 vendors in 2022 on the digital sales input system using Power App,
simplifying the input process.
● Successfully managed over 100,000 XL Home Fiber customers, providing exceptional service and
support.

● Monitoring End-to-End Sales Performance (SO-WO-SA): Oversee and track the complete sales process, ensuring smooth operations and achieving key performance indicators.
● Conduct daily sales analysis against targets and prepare comprehensive weekly reports.
● Allocate CVM leads to the Telesales team, optimizing lead management and conversion.
● Coordinate and resolve customer issues on a case-by-case basis to ensure high satisfaction levels.
● Prepare IOM, agreements, and amendments for new Partners, ensuring all documentation is accurate
and up-to-date for 22 XL Axiata partners
● Manage 1200++ follow-up activities for both inbound and outbound customers, ensuring all inquiries
and concerns are addressed promptly.
● Facilitate end-to-end training programs for 3000++ new vendors and sales teams, ensuring they are
equipped with the necessary skills and knowledge.
● Automated partner commission reconciliation with auto-reporting systems for 10 vendors in 2022.
● Successfully onboarded 10 new sales vendors in 2022.