Zoe Baker
Bonners Ferry
Summary
Shift Manager with a proven track record at Sonic Drive-in, adept in cash handling and fostering a customer service focus. Work with training employees and enhancing team performance through effective communication and decision-making. Achieved improvements in operational efficiency and demonstrating exceptional time management and well as adhering to cleanliness standards.
Overview
1
1
year of professional experience
Work History
Shift Manager
Sonic Drive-in
10.2023 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Responsible for ensuring efficiency and maintaining a clean work environment
- Attaining appropriate customer service skills
Education
Acellus Academy
Online Homeschool Program02.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Ensuring cleanliness
- Communication
- Time management
Timeline
Shift Manager
Sonic Drive-in
10.2023 - Current
Acellus Academy
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