Zulema Torres
Blackfoot
Summary
Highly skilled in customer service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Covering Manager
Homestead Family Restaurant
Blackfoot
04.2020 - Current
- Draft comprehensive to-do lists for end-of-day duties and refine them regularly.
- Ensured seamless front-of-house operations.
- Facilitated accurate cash exchanges with waitstaff and takeout employees.
- Ensured all financial transactions were accounted for.
- Balanced tills and prepared them for upcoming shift.
Waitress
Homestead Family Restaurant
Blackfoot
09.2011 - Current
- Warmly welcomed customers at tables.
- Answered questions about menu items, ingredients, and pricing.
- Received food and beverage requests from customers.
- Followed up with customers to gather feedback on their dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Enforced safety guidelines for employees and customers of the restaurant.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Accurately prepared checks and ensured prompt processing of payments.
Restaurant Hostess
Homestead Family Restaurant
Blackfoot
09.2011 - Current
- Greet customers and escort them to their tables.
- Managed reservations for banquet room and dining area.
- Answers any questions on specials or soups of the day.
- Exemplified teamwork by aiding in table service and ensuring the dining environment remained tidy.
- Managed cash and electronic payment systems accurately.
- Maintained a clean and organized environment consistently.
Education
High School Diploma -
Blackfoot High School
Blackfoot06-2013
Skills
- Front-of-house operations
- Team collaboration
- Customer service
- Menu knowledge
- Work organization
- Problem resolution
- Time management
- Relationship building
- Cleanliness
- POS system operations
- Payment processing
- Bilingual (Spanish)
- Management Experience
Timeline
Covering Manager
Homestead Family Restaurant
04.2020 - Current
Waitress
Homestead Family Restaurant
09.2011 - Current
Restaurant Hostess
Homestead Family Restaurant
09.2011 - Current
High School Diploma -
Blackfoot High School
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