Zulfa Giyardin Febrilina N.

• Collaborated with senior leaders and department heads to understand business needs, and develop HR strategies that support organizational objectives.
• Collaborated with HCCA specialist teams in determining approaches to matters of hiring, retention, industrial relations, training and development, and other HCCA functions, in order to ensure that the programs in place are effective and efficient.
• Analyzed data related to employee satisfaction, turnover, and culture metrics to provide actionable insights, such as recommending strategies to reduce turnover, guiding the transition from WFH to WHO, and identifying and escalating key employee concerns to leadership.
• Successfully executed organizational restructuring efforts, minimizing disruptions to operations while achieving desired headcount reductions.
• Successfully managed complex employee relations issues with discretion and sensitivity, maintaining a positive work environment while resolving conflicts efficiently, in alignment with applicable Indonesian labor laws, and internal company regulations.
• Conducted performance reviews and provided feedback to managers on employee performance in a timely manner for permanent, contract, and freelance employment.
• Collaborated with cross-functional teams to develop company-wide succession plans for critical roles, incorporating targeted training programs to address skill gaps, and enhance employee capabilities.

• Collaborated with the HRBP of non-Tech (Marketing, Commercial, and Corporate, e.g., Legal, Corporate Strategy & Finance, Human Capital & Corporate Affairs, Internal Audit, Social Impact) to forecast future hiring needs based on business growth projections, ensuring readiness to scale.
• Implemented innovative sourcing techniques to identify passive candidates and expand talent pipelines for hard-to-fill roles, such as managers and above positions.
• Developed and maintained talent pipeline for critical roles, ensuring quick fill times for key positions.
• Mentored junior recruiters in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with hiring managers.
• Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
• Developed strong relationships with hiring managers to better understand their needs, resulting in improved candidate selection.
• Collaborated with HR team members to ensure a seamless onboarding experience for new hires through effective communication and coordination of orientation programs.
• Oversaw the Fresh Graduate Acceleration Program (MAP) and the Fresh Graduate Development Program (LEAP).
• Conducted thorough market research to establish competitive salary packages, attracting high-caliber candidates.
• Analyzed recruiting metrics to share reports and recommendations with stakeholders.

• Managed high-volume requisitions (mass hiring for more than 2,000 needed) across multiple departments, while maintaining an organized workflow and consistently meeting deadlines.
• Developed strong relationships with hiring managers, resulting in a better understanding of their needs and more accurate candidate selections.
• Collaborated with the Talent Acquisition Manager to design and execute the Fresh Graduate Acceleration Program (MAP - Management Associate Program).
• Enhanced employer branding by collaborating with marketing teams to create compelling job advertisements and promotional materials.
• Collaborated with HR teams to ensure compliance with federal, state, and local employment laws during all stages of the hiring process.
• Designed and implemented employee referral programs that encouraged staff engagement in the recruitment process, and led to an increased number of quality hires.
• Organized recruiting events such as career fairs and networking sessions, fostering connections with potential candidates while promoting company culture.
• Reduced recruitment costs by negotiating favorable contracts with vendors, job boards, and other service providers.
• Designed and implemented a candidate experience survey throughout all stages of the recruitment journey to improve hiring quality.
• Implemented training programs and focus group discussions for the recruitment team, enhancing their skills in candidate screening and interview techniques, and improving the internal team SOP.
• Oversaw the Fresh Graduate Development Program (LEAP) and the hiring process from teams.

• Successfully filled high-volume roles in a fast-paced environment by efficiently prioritizing tasks and managing multiple requisitions simultaneously, covering all internship positions, and all full-time roles, excluding Tech positions.
• Expanded the company's talent pool through participation in job fairs, on-campus recruitment events, networking events, and industry conferences.
• Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
• Provided excellent customer service to both internal stakeholders and external candidates throughout the entire recruitment lifecycle.
• Evaluated applicant qualifications against position requirements, identifying top candidates for further consideration by hiring managers.
• Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies.
• Reduced time-to-fill for open positions by proactively cultivating a robust talent pipeline through various sourcing techniques.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.

Key Achievements:

• Led and managed the Internship Program for Batches 6 and 7, overseeing end-to-end recruitment and onboarding processes.
• Spearheaded mass hiring efforts for the Content Production Team to meet aggressive scaling targets.
• Acted as the primary recruiter for Account Manager roles across the Indonesia area, ensuring timely and quality hires.

• Led the onboarding process for new interns, ensuring smooth integration into the company culture and workflow.
• Maintained and updated the intern database, ensuring the accuracy and confidentiality of records.
• Managed end-to-end HR administrative tasks related to interns, including documentation, attendance tracking, leave management, and exit processes.
• Handled payroll includes the variables, such as attendance and overtime, ensuring timely and accurate intern payroll processing.
• Administered intern benefits, including BPJS Ketenagakerjaan registration and compliance.
• Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.