VISIO, Draw IO
ZULFIKAR RACHMAN AJI
Senior IT Business Analyst
East Jakarta,JK
Summary
Experienced IT Business Analyst with a proven track record in bridging business requirements and technical solutions. Skilled in analyzing business processes, managing IT projects, and collaborating with cross-functional teams to deliver impactful digital solutions. Expertise includes developing user requirements, conducting system testing (UAT), and ensuring seamless system integration across various channels such as Mobile Banking, Klik Individu, Klik Bisnis, and Virtual Accounts. Specializes in designing and implementing Sharia-compliant financing origination systems (FOS) and enhancing core banking modules including funding, lending, card management systems, H2H integration, and API integration. Able to lead and mentor teams, fostering a collaborative environment that drives innovation. Passionate about solving complex business challenges through technology, continuously seeking opportunities to deliver value-driven solutions that exceed organizational goals. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Known as a knowledgeable innovator who recommends new technologies to enhance existing systems and introduce new ones.
Overview
15
15
years of professional experience
Work History
Senior IT Business Analyst
PT. Bank BCA Syariah
East Jakarta, Jakarta
01.2021 - Current
- Team Leadership & Development: Guide and motivate a team (more than 10 analysts), provide training, conduct performance reviews, and encourage continuous improvement
- Project Management: Oversee requirement gathering, distribute tasks, and manage project timelines to ensure successful delivery
- Stakeholder Management: Act as the main point of contact between stakeholders and the team, manage expectations, and present business insights
- Process Improvement: Develop and implement best practices to enhance efficiency, ensuring adherence to company standard
- Collaboration: Work closely with development and QA teams to translate requirements into successful solutions, from analysis to User Acceptance Testing
- Reporting & Evaluation: Prepare progress reports, evaluate project outcomes, and drive lessons learned for future success
Business Analyst
PT. Bank BCA Syariah
09.2018 - 12.2021
- Bridge the gap between business needs and technical solutions by gathering and analyzing requirements
- Design and implement process improvements to enhance operational efficiency
- Collaborate with stakeholders to ensure alignment of project objectives with business goals
- Manage system development projects, including task distribution and timeline monitoring
- Conduct User Acceptance Testing (UAT) to validate system functionality and ensure quality
- Facilitate communication between business units and technical teams to deliver seamless solutions
- Monitor and evaluate the implementation of IT systems to ensure successful delivery
- Prepare detailed documentation, including functional specifications and process workflows
- Key Projects Implemented: Channels: Mobile Banking, Klik Individu (Internet Banking for Individuals), Klik Bisnis (Internet Banking for Businesses), Virtual Account Solutions
- FOS (Financing Origination System): Origination system based on Sharia-compliant financing principles
- Core Banking Systems: Modules for Funding, Lending, and Card Management Systems, etc
Credit Policy Analyst
PT. Bank BCA Syariah
East Jakarta, JK
11.2012 - 08.2018
- Develop and maintain Standard Operating Procedures (SOPs) and credit policies aligned with Sharia-compliant financing principles
- Conduct risk assessments to identify and mitigate operational and credit risks
- Analyze financial and operational data to support informed decision-making
- Prepare comprehensive reports and presentations for stakeholders to communicate findings and recommendations
- Design and implement macro-enabled Excel tools for reporting and financing calculations to improve efficiency and accuracy
- Collaborate with cross-functional teams to ensure alignment of policies and tools with business objectives
- Oversee the integration of financing tools and processes to ensure seamless operations
- Monitor and evaluate the effectiveness of implemented policies and tools for continuous improvement
Quality Assurance Specialist
Bank Sampoerna
South Jakarta, Jakarta
07.2012 - 11.2012
- Ensure the quality and reliability of IT systems and applications by designing and executing test cases
- Identify, document, and resolve software issues to maintain system stability and performance
- Conduct User Acceptance Testing (UAT) to validate system functionality and align with business requirements
- Collaborate with development teams to troubleshoot and resolve technical issues efficiently
- Create comprehensive user manuals and documentation to guide end-users in understanding and utilizing applications effectively
- Monitor software testing processes and recommend improvements for future iterations
- Ensure compliance with organizational standards and best practices in quality assurance
Credit Policy Analyst
Bank BTPN
South Jakarta, Jakarta
11.2009 - 06.2012
- Develop and implement Standard Operating Procedures (SOPs) and credit policies to ensure compliance and improve operational efficiency
- Conduct risk assessments to evaluate and mitigate operational and credit risks
- Analyze financial and operational data to support decision-making and policy development
- Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders
- Collaborate with cross-functional teams to align credit policies with business objectives and strategic goals
- Enhance risk management practices by identifying gaps and implementing corrective actions
- Monitor the effectiveness of credit policies and procedures to ensure continuous improvement
Education
Bachelor's Degree - Metallurgical Engineering
University of Indonesia (UI)
Jakarta, JK 01.2004 - 01.2008
Skills
Excellent communication skills
Strong problem-solving abilities
Proven leadership skills
High adaptability
Detail-oriented
Effective time management
Expertise in business process analysis
Skilled in creating business flow diagrams using Microsoft Visio
Proficient in mockup and wireframe design using Figma
Experienced in system development
User Acceptance Testing (UAT)
Skilled in creating technical documentation
Advanced data analysis and reporting using Excel
Comprehensive knowledge of risk assessment and mitigation strategies
Specialized in Sharia-compliant financing systems development
Project management experience
Proficient in macro-enabled Excel tools development
Personal Information
Born: 1986
Software
Macro Excel
Microsoft Office
Figma
Trello
Timeline
Senior IT Business Analyst
PT. Bank BCA Syariah
01.2021 - Current
Business Analyst
PT. Bank BCA Syariah
09.2018 - 12.2021
Credit Policy Analyst
PT. Bank BCA Syariah
11.2012 - 08.2018
Quality Assurance Specialist
Bank Sampoerna
07.2012 - 11.2012
Credit Policy Analyst
Bank BTPN
11.2009 - 06.2012
Bachelor's Degree - Metallurgical Engineering
University of Indonesia (UI)
01.2004 - 01.2008