Photography
Dwi Handayani
IT Coordinator
Badung,Bali
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
IT Coordinator
Lycée Français de Bali
Badung, Bali
08.2019 - Current
- Established network infrastructure over the whole institute, provided detailed network diagrams and procedural guidelines, established internet backup system.
- Configure and troubleshoot network infrastructure.
- Established and monitored networking devices and any devices connected to the network.
- Provided hardware and software supports, such as small reparation, upgrade, setup, and installation.
- Configure and provided support for the school software PRONOTE/EDT.
- Created, implemented the IT Asset Inventory Management System.
- Managed IT-related purchases.
- Provided IT supports to all employees.
- Students surveillance during lunchbreaks.
Gestionnaire Des Projets et Intendante
Lycée Français de Jakarta
Jakarta, Jakarta
07.2016 - 07.2019
- Managed the planning, budgets and coordinations of the School Pedagogic Projects. Made reservations for hotels, airplanes, activities. Surveyed the project destination and negotiated the prices.
- Managed the purchasing for the school projects, school materials' supplies, office supplies in local market and imported market.
- Managed the work contracts with external providers, such as Travel Agents, Transportation Providers, etc.
- Provided and managed a Sale System for the school materials supplies.
- Provided and managed an Invoicing System for the Sale System and Canteen.
- Followed ups the scheduled/requested technical and maintenance works.
- Coordinated and organized the scheduled meetings and events.
- Participated in internal school meetings as administration representative.
Education Assistant
Lycée Français de Jakarta
Jakarta, Jakarta
11.2014 - 07.2016
- Supervised students in common areas such as cafeteria and playgrounds.
- Took attendance and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Managed and updated any changes in class schedules through PRONOTE/EDT.
Kindergarten Teacher's Assistant
Lycée Français de Jakarta
Jakarta, Jakarta
08.2014 - 10.2014
- Replacement of the usual Kindergarten Teacher's Assistant during a Maternity Leaves.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teacher prepare instructional material and displays.
- Laminated teaching materials to increase durability under repeated use.
- Arranged and organized classroom desks, chairs and supplies.
- Enforced rules and instructions to maintain discipline.
- Assisted with school field trips and special events by collecting permission slips and payments.
IT Support Executive
Lafarge Pakistan Cement Ltd.
Islamabad, Pakistan
02.2011 - 07.2014
- Coordinated priority of support work based on client and business needs.
- Created, prepared and delivered reports to various departments.
- Tracked inbound support tickets to provide clear resolutions to customers.
- Managed and maintained the IT Inventory (Hardwares & Softwares) for the entire company, including Head Office, Sales Office and Plants.
- Managed all IT-related expenses and purchases, such as : internet subscriptions and services contracts.
- Provided direct and remote software services.
- Provided hardware technical support services.
Shift Supervisor
Starbucks Coffee
Paris, France
08.2010 - 02.2011
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Utilized [Software] to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Set and oversaw weekly and special event menu plans.
- Monitored food preparation, production and plating for quality control.
- Controlled food costs and managed inventory.
Education
Bachelor of Applied Science in Information Technology - Information Technology
Université Pierre Et Marie Curie
Paris 10.2005 - 07.2009
Skills
Advanced problem solving
Project planning and development
Budget administration
Programming Languages
Project Management
Technical Support
Interests
Travel
Timeline
IT Coordinator
Lycée Français de Bali
08.2019 - Current
Gestionnaire Des Projets et Intendante
Lycée Français de Jakarta
07.2016 - 07.2019
Education Assistant
Lycée Français de Jakarta
11.2014 - 07.2016
Kindergarten Teacher's Assistant
Lycée Français de Jakarta
08.2014 - 10.2014
IT Support Executive
Lafarge Pakistan Cement Ltd.
02.2011 - 07.2014
Shift Supervisor
Starbucks Coffee
08.2010 - 02.2011
Bachelor of Applied Science in Information Technology - Information Technology
Université Pierre Et Marie Curie
10.2005 - 07.2009