Client Relationship Management
Alex Djohan
Country Manager/ Sales Manager
Jakarta,JK
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in B2B industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Country Sales Manager
Audiocodes
Jakarta, JK
03.2022 - Current
- Managed 5 Top Bank in Indonesia and 5 Top Partners
- Led territory expansion efforts by identifying opportunities for growth and successfully acquiring new accounts.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built long-lasting partnerships with key industry players through networking events and strategic collaborations.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Encouraged collaboration between different teams ensuring smoother operations during large-scale projects
- Acted as a team leader in group projects, delegating tasks and providing feedback
Partner Sales Manager
Here Technologies
10.2020 - 02.2022
- Contribute to Country Sales Revenue by 30% and increased the Partner on board to 100%
- Prepared sales presentations for clients showing success and credibility of products.
- Worked closely with product management team to ensure alignment between partner needs and product roadmap developments.
- Maintained up-to-date knowledge of industry trends and competitor activities to stay ahead in market.
- Collaborated with marketing team to create co-branded promotional materials for partner use.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced partner satisfaction by providing exceptional support, training, and product knowledge.
- Managed complex negotiations involving multiple stakeholders within both companies involved in partnership agreement.
- Created detailed reports highlighting partnership successes, challenges, opportunities for growth, contributing valuable insights for company strategy development.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Streamlined onboarding process for new partners, resulting in faster integration into sales ecosystem.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
- Proactively identified potential obstacles in partnership relationship and implemented creative solutions that ensured success and sustainability.
Country Sales Manager
Automation Anywhere
10.2019 - 04.2020
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coordinated trade show participation to increase brand visibility within target markets and generate leads for future business opportunities.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Built relationships with customers and community to establish long-term business growth.
- Delivered persuasive presentations to prospective clients, securing lucrative contracts that contributed to overall profitability.
- Negotiated favorable contract terms with suppliers, reducing costs while maintaining quality standards for products offered.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed and executed sales strategies for consistent revenue growth in territory.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
Country Manager
Jabra
06.2013 - 08.2019
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Expanded client base 100% by setting up in-person meetings Jakarta and telephoning marketing decision-makers and agencies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, trained, and coached 5 Teams-member team to support company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- Analyzed market trends and competitor activities to inform strategic decision making.
- Maintained and expanded customer base by counseling 5 sales representatives, building and maintaining rapport with customers and identifying new customer opportunities.
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Built high-performing sales team through targeted recruitment, training, and performance management initiatives.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Achieved revenue targets through proactive client engagement strategies that fostered long-term relationships with customers.
- Implemented Best SLA and and JPS strategies to elevate brand awareness and increase market share in existing markets.
National Sales Manager
Sony Indonesia
Jakarta
06.2013 - 06.2014
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Received Top Sales Growth award for outstanding leadership and strong commitment to operational excellence.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Empowered and led driven sales team to build product awareness and exceeded revenue targets.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed and assigned monthly sales quotas to over 10 regional sales managers in Country.
- Managed national sales programs, supervised 10 sales representatives and evaluated KPIs for promotional opportunities
Education
Bachelor of Science - Computer Engineering
Perbanas Institute
Jakarta 02.2002 - 07.2010
Skills
Product and Service Promotion
Negotiation
Sales processes
Direct Sales
Sales Pipeline Management
Solution selling
Sales Forecasting
Sales strategy
Account Management
Client Relationship Management
Sales Techniques
Timeline
Country Sales Manager
Audiocodes
03.2022 - Current
Partner Sales Manager
Here Technologies
10.2020 - 02.2022
Country Sales Manager
Automation Anywhere
10.2019 - 04.2020
Country Manager
Jabra
06.2013 - 08.2019
National Sales Manager
Sony Indonesia
06.2013 - 06.2014
Bachelor of Science - Computer Engineering
Perbanas Institute
02.2002 - 07.2010
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