AMELIA
Jakarta
Summary
Results-driven sales professional with over 4 years of experience in B2B and B2C sales, specializing in customer engagement and revenue support. Demonstrates expertise in lead qualification, client consultation, and objection handling, complemented by strong CRM-driven pipeline management skills. Proven track record of driving revenue growth through data-informed targeting and effective cross-functional collaboration. Fluent in English and Indonesian.
Overview
5
5
years of professional experience
Work History
Sales Support, Strategy, & Education Consultant
EduALL
Jakarta
10.2023 - Current
- Delivered direct B2C sales for tutoring programs, managing consultations, objections, and closing across diverse client segments.
- Supported the launch and scale-up of a tutoring business unit, generating IDR 100M+ in average monthly revenue and contributing to IDR 2B total revenue in 2025.
- Analyzed lead and ad performance data to refine targeting strategies and improve conversion rates across sales funnels.
- Maintained 100% SLA compliance by coordinating with internal teams to resolve client and sales-related issues within 24 hours.
- Built sales scripts, objection-handling frameworks, and internal documentation to standardize lead handling and improve close rates.
- Represented the company at education fairs and client-facing events, generating 400+ qualified leads.
Customer Support Specialist
Spenmo
Jakarta
10.2021 - 09.2023
- Supported B2B clients with payment and transaction issues, ensuring smooth account resolution and retention.
- Acted as liaison between clients and account managers to support upsell and renewal conversations.
- Maintained 100% SLA compliance while handling 20–30 client cases daily.
Customer Support Agent
Influx
Jakarta
09.2020 - 09.2021
- Supported international clients across logistics and e-commerce sectors, resolving customer issues and driving satisfaction.
- Maintained 90%+ CSAT while handling refunds, returns, and order inquiries.
Education
Bachelor of Arts - English Studies
University of Indonesia
Depok, Indonesia02-2020
Skills
- B2B and B2C sales execution
- Lead qualification and pipeline management
- Client consultation and objection handling
- CRM and sales funnel optimization
- Revenue tracking and reporting
- Cross-functional collaboration
Languages
Indonesian
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales Support, Strategy, & Education Consultant
EduALL
10.2023 - Current
Customer Support Specialist
Spenmo
10.2021 - 09.2023
Customer Support Agent
Influx
09.2020 - 09.2021
Bachelor of Arts - English Studies
University of Indonesia