Cate Ketner
Post Falls
Summary
Reliable team player with 4 years of customer service experience. Skilled in meaningful collaboration, adaptive problem-solving, and maintaining positive and professional composure. Eager to bring hard work and dedication to a new role.
Overview
4
4
years of professional experience
Work History
Shift Lead
Pita Pit
05.2023 - Current
- Directed and led fellow employees, supervising activities to drive productivity and efficiency
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Provided excellent customer service, taking orders, processing transactions, and ensuring order accuracy
- Prepared and assembled food items according to established procedures, maintaining high quality and safety standards
- Completed other tasks including, but not limited to, cash reconciliation, cleaning, equipment maintenance, stocking and counting inventory, and resolving customer inquiries
Assistant Manager
Safeway Starbucks
03.2024 - 06.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Interacted pleasantly with guests to deliver quality customer service
- Took orders from patrons and input selections into store computer system
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Organized and restocked supplies to support operations and team productivity
Host/Busser
Shiki Japanese
05.2021 - 02.2024
- Greeted and seated guests and managed reservations and waitlists
- Oversaw and trained bussers/hosts, ensuring efficient workflow and adherence to standards
- Maintained cleanliness of dining areas, including clearing and sanitizing tables, and restocked supplies
- Processed payments, managed tips, and assisted with dishwashing and bathroom cleaning as needed
Volunteer Camp Counselor
Stix Diabetes Program
06.2022 - 06.2023
- Supervised and cared for assigned campers, ensuring their safety and wellbeing
- Responded to diabetic emergencies and provided necessary support
- Led activities, facilitated group discussions, and fostered a positive and engaging camp experience
Education
Associate of Arts - Culinary Arts
North Idaho College
06-2024
GED -
North Idaho College
08.2022
Skills
- Team Leadership
- Teamwork and Collaboration
- Staff Training
- Product and Service Knowledge
- Food Preparation
- Goal Setting
- Customer Communication
- Multitasking and Organization
Timeline
Assistant Manager
Safeway Starbucks
03.2024 - 06.2024
Shift Lead
Pita Pit
05.2023 - Current
Volunteer Camp Counselor
Stix Diabetes Program
06.2022 - 06.2023
Host/Busser
Shiki Japanese
05.2021 - 02.2024
Associate of Arts - Culinary Arts
North Idaho College
GED -
North Idaho College
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