Daniel See
Pocatello
Summary
High-performing Program Manager with a passion for the healthcare industry. Over 8 years of healthcare sales experience impacting positive outcomes through account management, issue resolution and relationship building. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
11
11
years of professional experience
Work History
Market Provider Engagement Manager
HCA Parallon
08.2024 - Current
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
- Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Consulted with teams on established best practices and process improvements.
Program Manager II
Centauri Health Solutions
09.2021 - 07.2024
- Managed daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones.
- Managed cross-functional teams for successful project completion.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed over 180 clinics across 5 HCA hospitals in Northern Utah and Idaho.
- 18% growth for FY 2023 and 23% projected growth for FY 2024.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Documented all correspondence with practitioners' office staff and kept accurate records using Tableau and Creatio.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Area Sales Manager
Encompass Health
06.2019 - 09.2021
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Fostered positive work environment within sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built lasting relationships with clients through outstanding customer service interactions.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Managed over 70 accounts in Southeastern Idaho including 6 critical access hospitals.
- Nearly 200% referral growth in 2 years.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Increased sales revenue by developing and implementing strategic sales plans for assigned territory.
Outreach Physician Liaison
Portneuf Medical Center
12.2016 - 06.2019
- Developed comprehensive reports to analyze trends in referral patterns, identifying areas for improvement and growth.
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
- Collaborated with marketing teams to develop targeted materials promoting services offered by the hospital.
- Liaison and contact for over 15 rural hospitals in Southern Idaho and Western Wyoming.
- Managed and completed projects such as physician onboarding packages, ad campaigns and education seminars.
- Arranged, planned and hosted over 25 community education seminars generating an average of 15% new patients post-seminar.
- Documented all correspondence with practitioners' office staff and kept accurate records.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
- Implemented a strategic plan to grow the practice's network of referring providers, resulting in higher overall revenue.
OR Clerk
Portneuf Medical Center
02.2016 - 12.2016
- Assisted Clinical Lead Nurse with general operating room duties.
- Scheduled emergency cases, wrote on-call schedules and maintained surgery schedule.
- Clerical duties such as mail collection, routing calls and surgery audits.
- Promoted to Outreach Physician Liaison after completing MHA.
Sterile Processing Technician II
Portneuf Medical Center
01.2014 - 02.2016
- Decontamination, cleaning, assembling, packaging and sterilization of surgical trays and instruments.
- Inventory and distribution of sterile instruments and trays.
- Working relationship with vendors from Stryker, DePuy, Zimmer, Medacta, and others.
- Verified and maintained proper documents and records for sterilization.
- Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
- CBSPD Certified
Education
Master of Science - Healthcare Administration
Grand Canyon University
09.2016
Bachelor of Science - Health Sciences
Idaho State University
12.2013
Associate of Science - Respiratory Therapy
Idaho State University
05.2013
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- MS Office Applications
- Stakeholder Communications
- Relationship Building
- Business Development
- Proficient in Tableau Software
- Account Management
- Healthcare Sales
- Project Coordination
Timeline
Market Provider Engagement Manager
HCA Parallon
08.2024 - Current
Program Manager II
Centauri Health Solutions
09.2021 - 07.2024
Area Sales Manager
Encompass Health
06.2019 - 09.2021
Outreach Physician Liaison
Portneuf Medical Center
12.2016 - 06.2019
OR Clerk
Portneuf Medical Center
02.2016 - 12.2016
Sterile Processing Technician II
Portneuf Medical Center
01.2014 - 02.2016
Master of Science - Healthcare Administration
Grand Canyon University
Bachelor of Science - Health Sciences
Idaho State University
Associate of Science - Respiratory Therapy
Idaho State University
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