
Dynamic Market Provider Engagement Manager with a proven track record at Parallon, excelling in stakeholder engagement and strategic planning. Achieved significant growth in outpatient imaging referrals through data interpretation and strong client relationships. Passionate about driving results and enhancing customer satisfaction while fostering team collaboration and innovative engagement strategies.
Managed over 180 clinics across 5 HCA hospitals in Northern Utah and Idaho to increase market share in outpatient imaging.
Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
• Built lasting relationships with clients through outstanding customer service interactions.
• Expanded imaging market share through effective prospecting and lead generation.
18% growth for FY 2023, and 23% projected growth for FY 2024.
Documented all correspondence with practitioners' office staff, and kept accurate records using Tableau and Creatio.
• Over 200% home health referral growth in 2 years
•Developed comprehensive reports to analyze trends in referral patterns, identifying areas for improvement and growth.
• Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
• Collaborated with marketing teams to develop targeted materials promoting services offered by the hospital.
• Liaison and contact for over 15 rural hospitals in Southern Idaho and Western Wyoming.
• Managed and completed projects such as physician onboarding packages, ad campaigns and education seminars.
• Arranged, planned and hosted over 25 community education seminars generating an average of 15% new patients post-seminar.
• Documented all correspondence with practitioners' office staff and kept accurate records.
• Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
• Implemented a strategic plan to grow the practice's network of referring providers, resulting in higher overall revenue.