Daytona Lowry
Nampa
Summary
I am dedicated to providing efficient and positive services to the citizens of Idaho. I work well with my peers, keeping an upbeat but sensible personality to everyone I speak to and/or help. I use the skills I've learned over the years to continually adjust to changes and to provide effective services. I am always looking for more opportunities to grow and to learn.
Overview
3
3
years of professional experience
Work History
Customer Service Rep Wel-2
Idaho Department of Health and Welfare
Boise
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Processed applications for financial assistance and benefits eligibility.
- Educated clients on available resources and support programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Became a backup within Paper Mail, assisting with the workload to make sure it could be finished by end of day.
Barista
Human Bean
Nampa
10.2023 - 03.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
- Troubleshot minor problems and reported larger technical issues
- Worked with coworkers to complete tasks
- Focused on learning new skills and staying updated with industry changes
Cart Clerk
WinCo Foods
Nampa
09.2022 - 05.2023
- Collected carts from parking lots, lawn and inside store
- Gathered and consolidated carts, freeing up additional cart return spaces
- Cleared parking lot of litter and foreign debris
- Offered carts to patrons
- Removed broken and unserviceable carts from inventory for repair
- Collected and returned all hand baskets and shopping carts to proper place for new customer use
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles
- Cleaned carts and repaired broken or damaged parts
- Assisted co-workers in restocking and conducting inventory of store
Education
Homeschool -
Homeschool
Nampa, IDIdaho Arts Charter School -
Idaho Arts Charter School
Nampa, IDSkills
- Reading Comprehension
- Attentive Service
- Parking Lot Safety Knowledge
- Cart Stocking
- Heavy Lifting
- Effective Multitasking
- Customer Service
- Organization
- Clean Environment
- Inventory management
- Interpersonal skills
- Multitasking
- Attention to detail
- Sales techniques
- Adaptability
- Active listening
- Problem resolution
- Computer proficiency
- Complaint resolution
- Empathetic
- Resilient
- Coaching new hires
- Positive and professional
Timeline
Customer Service Rep Wel-2
Idaho Department of Health and Welfare
06.2024 - Current
Barista
Human Bean
10.2023 - 03.2024
Cart Clerk
WinCo Foods
09.2022 - 05.2023
Homeschool -
Homeschool
Idaho Arts Charter School -
Idaho Arts Charter School