Hi, I’m
Deden Ramdhani
Senior Business Development
Bekasi
Summary
Dynamic Business Development Executive with a proven track record at IGroup (Asia-Pacific) Ltd, excelling in customer relationship management and lead generation. Achieved significant revenue growth through innovative strategies and exceptional service, fostering strong client partnerships. Skilled in decision-making and team collaboration, consistently delivering tailored solutions that enhance customer satisfaction.
Overview
17
years of professional experience
2
Languages
Work History
IGroup (Asia-Pacific) Ltd
Business Development Executive
04.2017 - Current
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
PT. Sinar Star Books
Book Consultant
05.2015 - 01.2017
Job overview
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Bank Danamon
Account Executive
08.2011 - 11.2014
Job overview
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
PT. Mentari Books Indonesia
Account Executive
02.2009 - 05.2010
Job overview
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed sales cycle to maintain solid customer base.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Reached average of [Number]% of sales goals each year.
Education
Universitas PasundanBandung
BBA from Business Administration
04.2001
Skills
Business development
Timeline
Business Development Executive
IGroup (Asia-Pacific) Ltd
04.2017 - Current
Book Consultant
PT. Sinar Star Books
05.2015 - 01.2017
Account Executive
Bank Danamon
08.2011 - 11.2014
Account Executive
PT. Mentari Books Indonesia
02.2009 - 05.2010
Universitas Pasundan
BBA from Business Administration
04.2001