Hi, I’m
Deden Ramdhani
Senior Business Development
Bekasi
Summary
Dynamic Business Development Executive with a proven track record at IGroup (Asia-Pacific) Ltd, excelling in customer relationship management and lead generation. Achieved significant revenue growth through innovative strategies and exceptional service, fostering strong client partnerships. Skilled in decision-making and team collaboration, consistently delivering tailored solutions that enhance customer satisfaction.
Overview
17
years of professional experience
2
Languages
Work History
IGroup (Asia-Pacific) Ltd
Business Development Executive
04.2017 - Current
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
PT. Sinar Star Books
Book Consultant
05.2015 - 01.2017
Job overview
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Bank Danamon
Account Executive
08.2011 - 11.2014
Job overview
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
PT. Mentari Books Indonesia
Account Executive
02.2009 - 05.2010
Job overview
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed sales cycle to maintain solid customer base.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Reached average of [Number]% of sales goals each year.
Education
Universitas PasundanBandung
BBA from Business Administration
04.2001
Skills
Business development
Customer relationship management
Lead generation
Sales and marketing
Lead prospecting
Marketing
Relationship building
Business development and planning
Decision-making
Team collaboration
Relationship building and management
Timeline
Business Development Executive
IGroup (Asia-Pacific) Ltd
04.2017 - Current
Book Consultant
PT. Sinar Star Books
05.2015 - 01.2017
Account Executive
Bank Danamon
08.2011 - 11.2014
Account Executive
PT. Mentari Books Indonesia
02.2009 - 05.2010
Universitas Pasundan
BBA from Business Administration
04.2001