Dimas Yogatama
Jakarta
Summary
Precise Accounts Receivable Manager offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Successful in managing staff of employees processing average of IDR 13 Bio monthly.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Head
Abdi Waluyo Hospital
Menteng, Jakarta Pusat
04.2023 - Current
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Supported financial director with special projects and additional job duties.
- Conducted financial due diligence on potential investments and acquisitions.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Managed 392 accounts worth IDR 100 Bio while supervising team of 8 clerks.
- Set goals for accounts receivable team of 8 clerks and developed strategies to meet goals.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections & AR.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Identified and resolved systematic and operational root causes of denials and outstanding AR.
- Liaised with departments to resolve escalated AR and denial issues.
- Reviewed workflows to improve, implement, communicate and maintain AR resolution process.
Accounts Receivable Supervisor
Royal Progress Hospital
Sunter, Jakarta Utara
07.2020 - 04.2023
- Resolved complaints from clients and customers and fielded overall company reviews.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Managed 930 accounts worth IDR 30 Bio while supervising team of 13 clerks.
- Set goals for accounts receivable team of 13 clerks and developed strategies to meet goals.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Relations Supervisor
Royal Progress Hospital
Sunter, Jakarta Utara
09.2017 - 07.2020
- Educated customers about government insurance (BPJS) procedures and policies.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Made customers aware of current and new programs and services.
- Worked with clients to address and respond to client and partnership management issues.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Corporate Relationship Manager
MNC Bank
Kebon Sirih, Jakarta Pusat
06.2016 - 12.2016
- Worked with credit analyst and credit admin departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Relationship Manager
BTPN Bank
Cililitan, Jakarta Timur
01.2015 - 06.2016
- Worked with credit analyst and credit admin departments to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed loyalty programs to reward and maintain customer retention.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Relationship Manager
CIMB Niaga Bank
Daan Mogot, Jakarta Barat
06.2013 - 01.2015
- Worked with credit analyst and credit admin departments to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed loyalty programs to reward and maintain customer retention.
- Participated in industry events and trade shows to promote products and services.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Relationship Officer
Rabobank International
Sunter, Jakarta Utara
03.2011 - 06.2013
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Supported sales team in implementing sales tactics and achieving growth objectives and sales targets.
- Maintained and built close relationships with customers through regular contact and visits.
- Supported sales team in mining and analyzing customer data to identify and plan for expansion and additional business.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with credit analyst and credit admin departments to facilitate communication and deliver personalized solutions to customers.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Funding Officer
Mega Bank
MT. Haryono, Jakarta Timur
11.2010 - 03.2011
- Analyzed current and potential donor data to identify demographics and trends.
- Proven ability to learn quickly and adapt to new situations.
- Supported sales team in implementing sales tactics and achieving growth objectives and sales targets.
- Maintained and built close relationships with customers through regular contact and visits.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
S1 EKONOMI (MANAGEMENT) -
Universitas Trisakti
Jakarta Barat, DKI Jakarta01.2010
Skills
- Account updating
- Staff Management
- Report reviewing
- Accounts Receivable
- Billing and collections
- Account Reconciliation
- Collections experience
- Financial Reporting
- Customer Relations
- Microsoft Office
- Financial Calculation and Analysis
- Bank Statement Reconciliation
- Critical Thinking
- Relationship Building
- Invoicing and billing
- Statement preparation
Personal Information
- Place of Birth: Jakarta
- Date of Birth: September 24, 1988
- Gender: Man
- Nationality: Indonesia
- Marital Status: Married
Accomplishments
- Supervised team of 13 staff members.
- Reduced AR outstanding in 6 months by IDR 15 billion for aging over 90 days.
- Reduced AR outstanding by IDR 34 billion in one year.
- Managing and improvement the invoice issuance flow according to SLA by mapping partner account dedication to each AR staff member.
- Submission of IT system development for technical aspects of invoice issuance.
- Presenting and update the data format account receivable report informatively and properly to the board of directors.
- Implementation of how to collect a bad debt by terminate the service with a guarantee of letter and sending an appeal letter to partner.
- Make a discipline in daily collection by sending emails and visit regularly.
References
Max Thober - Vice Chairman AHCA (Association Hotel Controller and Accountant), as of direct superior at Abdi Waluyo Hospital (Deputy Finance Director)
Languages
Indonesian
Native language
English
Upper intermediate
B2
Timeline
Accounts Receivable Head
Abdi Waluyo Hospital
04.2023 - Current
Accounts Receivable Supervisor
Royal Progress Hospital
07.2020 - 04.2023
Customer Relations Supervisor
Royal Progress Hospital
09.2017 - 07.2020
Corporate Relationship Manager
MNC Bank
06.2016 - 12.2016
Relationship Manager
BTPN Bank
01.2015 - 06.2016
Relationship Manager
CIMB Niaga Bank
06.2013 - 01.2015
Relationship Officer
Rabobank International
03.2011 - 06.2013
Funding Officer
Mega Bank
11.2010 - 03.2011
S1 EKONOMI (MANAGEMENT) -
Universitas Trisakti