Divia Bharati
Summary
Adept at sales process optimization, I spearheaded sales training at PT Andalan Utama Trans Logistik, enhancing team performance. My expertise in sales reporting and proactive customer relationship management at PT. Meeber Teknologi Indonesia significantly boosted retention. Skilled in both strategic planning and empathetic communication, I consistently exceed goals, ensuring operational excellence and client satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Administration Officer
PT Andalan Utama Trans Logistik
02.2023 - 11.2023
- Assisted in the development of training programs for new hires, ensuring a smooth onboarding process.
- Managed customer inquiries efficiently, resolving issues promptly to maintain positive business relationships.
- Spearheaded the creation of detailed reports on weekly sales performance for management review and decision-making purposes.
- Consistently exceeded departmental goals for on-time delivery of orders by closely monitoring the order fulfillment process and proactively addressing any potential bottlenecks.
Administrative Officer
PT. Natura Lestari
04.2021 - 02.2023
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Relationship Officer
PT. Meeber Teknlogi Indonesia
02.2019 - 04.2020
- Managed customer relations on ongoing basis to maximize customer retention.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Created customer support strategies to increase customer retention.
- Logged call information and solutions provided into internal database.
Education
Bachelor of Industrial Engineering - Industrial Technology
INSTITUT TEKNOLOGI ADHI TAMA SURABAYA
Surabaya, Indonesia10-2016
Skills
- Sales presentations
- Sales training
- Sales reporting
- Sales process optimization
- Microsoft Office
- Adobe Photoshop
- Corel Draw
- Canva
Languages
Indonesian
Native language
English
Intermediate
B1
Timeline
Sales Administration Officer
PT Andalan Utama Trans Logistik
02.2023 - 11.2023
Administrative Officer
PT. Natura Lestari
04.2021 - 02.2023
Customer Relationship Officer
PT. Meeber Teknlogi Indonesia
02.2019 - 04.2020
Bachelor of Industrial Engineering - Industrial Technology
INSTITUT TEKNOLOGI ADHI TAMA SURABAYA
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