Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erristia Sudarfiadi

Tangerang Selatan

Summary

Detail-oriented Financial Transaction professional with strengths in payment processing and tax summarisation. Ensures accuracy in financial reporting and compliance, contributing to enhanced operational efficiency. Drives vendor relationship management through timely payment execution.

Overview

21
21
years of professional experience

Work History

Financial Transaction unit

KB BANK
Jakarta Selatan, DKI Jakarta, Indonesia
09.2008 - Current
  • Processed vendor payments according to instructions, ensuring timely transactions
  • Compiled proofsheet report to provide clear financial summaries
  • Compiled income tax summaries for clients to facilitate accurate tax reporting

Call Centre Agent

3 (TRI)
Jakarta Selatan, DKI Jakarta, Indonesia
01.2008 - 05.2008
  • Manage call center operations by responding, documenting, and escalating customer issues.

Debt Collection Agent

Citibank NA
Jakarta Selatan, DKI Jakarta, Indonesia
09.2007 - 12.2007
  • Implemented payment reminders via phone calls, increasing successful repayment rates.
  • Responded to debtor complaints with professionalism, seeking to resolve issues while upholding the company's interests.

Customer Service Intern

BCA
BSD Sektor 7, Tangerang , Indonesia
05.2005 - 08.2007
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Education

Bachelor of Politic science - BA in Public Administration

University of Padjadjaran
Bandung - Sumedang, Indonesia
01-2004

Skills

  • Payment processing
  • Tax summarization
  • Customer relationship management
  • Complaint resolution
  • Microsoft Excel
  • Invoice management
  • Team collaboration

Timeline

Financial Transaction unit

KB BANK
09.2008 - Current

Call Centre Agent

3 (TRI)
01.2008 - 05.2008

Debt Collection Agent

Citibank NA
09.2007 - 12.2007

Customer Service Intern

BCA
05.2005 - 08.2007

Bachelor of Politic science - BA in Public Administration

University of Padjadjaran

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Erristia Sudarfiadi