Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
RIA NURWAHYUNI

RIA NURWAHYUNI

Komplek Jati Asih Indah, Jalan Lombok Blok D.17 No.115 , Jati Rasa, Jati Asih, Bekasi

Summary

Having completed my Master degree in Magister Management with GPA 3,90 from Universitas Pembangunan Nasional "Veteran" Jakarta at 2011, Experience in the Banking Industry since 2006 making me knowing deeper about Banking on details.

Having a comprehensive experience in retail payment & wholesale banking transaction area. Currently my working field are expanding Banking & Lifestyle services of Livin' by Mandiri platform, on boarding new partners & merchants into Livin' by Mandiri ecosystem through API management.

Managing e-Business opportunities with clients such as total payment solutions, marketing programs, and designing new e-Business solutions for clients. Good problem-solving skills, have the ability to drive people, skilled at working with cross-functional groups to manage multiple projects simultaneously, tech-savvy and love to stay on top of industry trends.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Transaction Banking Retail, Retail Transaction Solution

PT. Bank Mandiri (Persero) Tbk
08.2022 - Current

General Manager Business Mandiri MCO

PT. Bank Mandiri (Persero) Tbk
06.2020 - 06.2022

Section Head Delivery & Statement Support, Production & Fullfillment Management Electonic Channel Operations Group

PT. Bank Mandiri (Persero) Tbk
11.2018 - 06.2020

Officer Counterpart Relationship Electronic Channel Operations Group

PT. Bank Mandiri (Persero) Tbk
01.2015 - 04.2018

Education

Magister Management - Economics

Universitas Pembangun Nasional “Veteran”
Jakarta
02-2011

Sarjana Ekonomi (SE) - Economics

Universitas Pembangun Nasional “Veteran”
Jakarta
02-2003

Skills

  • Computer Proficiency and Microsoft Office
  • Financial Transactions
  • Payment Processing
  • Marketing
  • Product Knowledge
  • Cross selling
  • Engaging with Diverse Customers
  • Organizational Skills
  • Strong Communication and Interpersonal Skills
  • Multitasking Abilities
  • Marketing Strategies
  • Reliable and Responsible
  • Team Collaboration
  • Interpersonal Communication
  • Customer relations management
  • Excellent Communication
  • Effective Communication
  • Goal Setting
  • Complaint Handling
  • Sales goals achievement
  • Written Communication
  • Sales and Promotions
  • Time Management
  • Organization
  • Continuous Improvement
  • Team building

Accomplishments

    Project Assignment Migrasi MTI, Managed Service & Full Managed Service

Certification

  • Sertifikasi Kompetensi Manajemen Resiko Level II November 2019
  • Workshop Sertifikasi Kompetensi Manajemen Resiko Level I April 2019
  • Creative Value Through People Capacity Mandiri University Jakarta - Grand Mercure Jakarta Desember 2019
  • Workshop CRM (Customer Relationship Management) Mandiri University Bandung Desember 2019
  • Training pengiriman dokumen dan barang PT. Asperindo (Asosiasi Perusahaan Jasa Pengiriman Ekspres Indonesia) November 2019
  • Training Pembekalan Sertifikasi Management Resiko Level II November 2019
  • Electronic Channel Operations Forum Bank Mandiri Learning Center Juli 2019
  • Training Pembekalan Sertifikasi Management Resiko Level I April 2019
  • Customer Journey Bank Mandiri Learning Center November 2018
  • Syncing & Collaborating Business & Risk Management Bank Mandiri Learning Center Batam Agustus 2018
  • Merchant Originating System Ver 4 Bank Mandiri Learning Center Mei 2017
  • Refresh ISO 9001:2008 & Introduction ISO 9001:2015 PT. Kualita Expertise Mei 2016
  • Corrective Action For Handling Non Confirm PT. Kualita Expertise September 2015
  • Internal Quality Audit ISO 9001:2008 Bank Mandiri Learning Center Agustus 2015
  • Training Internalisasi Mandiri Employee Value Bank Mandiri Learning Center Juli 2013
  • Training Design & Delivery Bank Mandiri Learning Center November 2011
  • Training Design & Delivery Bank Mandiri Learning Center November 2011
  • Training Account Plan Bank Mandiri Learning Center Maret 2013
  • Train The Trainer Mandiri easy Bank Mandiri Learning Center November 2011
  • SQL Training Populating a data warehouse Iverson on November 2010
  • Mandiri Prepaid System Training Bank Mandiri Learning Center April 2010
  • Basic Accounting Training Bank Mandiri Learning Center Oktober 2009
  • Sosialisasi Etoll Card Bank Mandiri Learning Center Januari 2009
  • Inducement Program Training Bank Mandiri Learning Center November 2008
  • Writing Skill Training Bank Mandiri Learning Center Oktober 2008
  • Stress Management Training Bank mandiri Learning Center Juli 2008
  • Microsoft Access 2000 Training Bank Mandiri learning Center June 2007
  • Seminar Kesehatan /Health Secret Bank Mandiri Learning Center/Plaza Mandiri April 2008
  • Seminar Champion in Selling Bank Mandiri Learning Center/Mandiri Club Maret 2008
  • Seminar Dunia Industri, June 2001

Languages

Indonesian
Native language
English
Advanced
C1

Timeline

Transaction Banking Retail, Retail Transaction Solution

PT. Bank Mandiri (Persero) Tbk
08.2022 - Current

General Manager Business Mandiri MCO

PT. Bank Mandiri (Persero) Tbk
06.2020 - 06.2022

Section Head Delivery & Statement Support, Production & Fullfillment Management Electonic Channel Operations Group

PT. Bank Mandiri (Persero) Tbk
11.2018 - 06.2020

Officer Counterpart Relationship Electronic Channel Operations Group

PT. Bank Mandiri (Persero) Tbk
01.2015 - 04.2018
  • Sertifikasi Kompetensi Manajemen Resiko Level II November 2019
  • Workshop Sertifikasi Kompetensi Manajemen Resiko Level I April 2019
  • Creative Value Through People Capacity Mandiri University Jakarta - Grand Mercure Jakarta Desember 2019
  • Workshop CRM (Customer Relationship Management) Mandiri University Bandung Desember 2019
  • Training pengiriman dokumen dan barang PT. Asperindo (Asosiasi Perusahaan Jasa Pengiriman Ekspres Indonesia) November 2019
  • Training Pembekalan Sertifikasi Management Resiko Level II November 2019
  • Electronic Channel Operations Forum Bank Mandiri Learning Center Juli 2019
  • Training Pembekalan Sertifikasi Management Resiko Level I April 2019
  • Customer Journey Bank Mandiri Learning Center November 2018
  • Syncing & Collaborating Business & Risk Management Bank Mandiri Learning Center Batam Agustus 2018
  • Merchant Originating System Ver 4 Bank Mandiri Learning Center Mei 2017
  • Refresh ISO 9001:2008 & Introduction ISO 9001:2015 PT. Kualita Expertise Mei 2016
  • Corrective Action For Handling Non Confirm PT. Kualita Expertise September 2015
  • Internal Quality Audit ISO 9001:2008 Bank Mandiri Learning Center Agustus 2015
  • Training Internalisasi Mandiri Employee Value Bank Mandiri Learning Center Juli 2013
  • Training Design & Delivery Bank Mandiri Learning Center November 2011
  • Training Design & Delivery Bank Mandiri Learning Center November 2011
  • Training Account Plan Bank Mandiri Learning Center Maret 2013
  • Train The Trainer Mandiri easy Bank Mandiri Learning Center November 2011
  • SQL Training Populating a data warehouse Iverson on November 2010
  • Mandiri Prepaid System Training Bank Mandiri Learning Center April 2010
  • Basic Accounting Training Bank Mandiri Learning Center Oktober 2009
  • Sosialisasi Etoll Card Bank Mandiri Learning Center Januari 2009
  • Inducement Program Training Bank Mandiri Learning Center November 2008
  • Writing Skill Training Bank Mandiri Learning Center Oktober 2008
  • Stress Management Training Bank mandiri Learning Center Juli 2008
  • Microsoft Access 2000 Training Bank Mandiri learning Center June 2007
  • Seminar Kesehatan /Health Secret Bank Mandiri Learning Center/Plaza Mandiri April 2008
  • Seminar Champion in Selling Bank Mandiri Learning Center/Mandiri Club Maret 2008
  • Seminar Dunia Industri, June 2001

Magister Management - Economics

Universitas Pembangun Nasional “Veteran”

Sarjana Ekonomi (SE) - Economics

Universitas Pembangun Nasional “Veteran”
RIA NURWAHYUNI