Evelin Jauhari

Act as executive assistant

• Administrative tasks such as calendar & email management, proposal & presentation creation, meeting arrangement, data entry, and internet research
• Social media management
• Email marketing
• Other ad hoc tasks as needed

• Data entry
• Client management & support

• To maintain well-documented reports within the operational division, including but not limited to daily, weekly, and monthly reports regarding agent performance
• Responsible for ad hoc tasks from a line manager or other departments in relation to operational data reports
• Liaise with other related parties in monitoring and analyzing agent's KPI performance
• Monitor automation rate and analyze current data for future improvement.

• Monitored day to day operation and make sure the correct SOP is implemented
• Liaised with related vendors to ensure a smooth KYC process
• Assisted knowledge management team to create proper SOP
• Liaise with the Quality Assurance team to ensure a maximum result in KPI
• Liaise with other related teams such as marketing, business development, product, and engineer in relation to product update and improvement
• Give training and one-on-one sessions to Operations & Customer Success Staff when needed.

• Process KYC lists and bank accounts verification for new users
• Execute withdrawal requests
• Assist users queries by chat and emails for matters including but not limited to withdrawal problems, crypto-assets send out & receival problems, and general information about Pintu app.

• Handled Indonesian VIP, regular Australian, and European customer's queries by emails and phone calls (outbound) for flight, hotel, and car rental product; including but not limited to reschedule, reroute, name correction request, and check-in problem
• Refund management on PayPal.

• To issue flight tickets booked under Sabre and Galileo
• Handled regular Indonesian customer's queries by emails and phone calls (outbound) for flight, hotel, and car rental product; including but not limited to reschedule, reroute, name correction request, and check-in problem
• Monitored airlines' ticket quota.

• Monitored payment gateway health
• Manually verified customer's payments using the internal system
• Handled regular Indonesian customer's queries by emails and phone calls (outbound) including but not limited to credit card instalment related problem, refund request and/or problem, promo problem, and other payment related queries.